Customer Services Agent

JOB TITLE: Customer Services Agent
DETAILS: Full Time, Fixed Term Contract up to 12 months (Maternity Cover)
LOCATION: London
REPORTS TO: Global Head of Customer Service

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skincare regimens. Her unique products have achieved cult status with skincare devotees worldwide, and her philosophy of healing the skin has challenged both aggressive approaches and the conventional wisdom. 

Dr. Sturm has built more than a brand—she has built a lifestyle based on bettering oneself through education and self-care, focusing on your own beliefs and ambition and taking every challenge as an opportunity. Our community and customers are at the core of everything we do and their voices, opinions, and ideas inform each decision we make. Join us and become part of #TeamSturm. 

WHAT YOU WILL DO
We are looking for an experienced Customer Services Agent who is a fantastic communicator with flawless customer service skills.

Working within the Dr Barbara Sturm Client & Customer Services team you will be responsible for all aspects of customer orders, providing a dedicated point of contact and creating an exceptional customer experience.

A DAY IN THE LIFE OF A CUSTOMER SERVICES AGENT 

• Provide a dedicated point of contact and thorough after-sale support.
• Assist customers resolve any queries from order through to delivery and returns, using all channels of communication
• Proactively communicate and overcome issues e.g. delayed orders, late returns, stock availability
• Assist customers with questions about products and services.
• Handle all customers with professionalism and care.
• Work with the Distribution team and our shipping partners, and maintain good working relationships with colleagues
• Observe client confidentiality, data protection and security.
• Constantly look for ways to improve the customer journey and make suggestions for improvement
• Act as a brand ambassador

YOUR AREAS OF KNOWLEDGE AND EXPERTISE 

• You will have at least 2-year experience working in a Customer Service office environment.
• Experience within beauty and/or luxury retail industry, ideal but not essential
• Excellent communication skills – written and verbal
• Great interpersonal skills.
• Problem Solver.
• Excellent eye for detail, time management and good organisation skills
• Proactive, with ability to take initiative.
• Team player who can also work independently.
• Able to work flexible hours including early and late shifts, weekends & holidays.

Candidates invited to interview will need to demonstrate their right to work in the UK 

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Dr. Barbara Sturm is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.