Team Lead of Global Customer Engagement - Strategy & Planning (m/f/d)

Hugo Boss
Stuttgart, Germany
Closing date
24 Apr 2023

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Job Details

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future at HUGO BOSS!

We are looking for a Team Lead of Global Customer Engagement - Strategy & Planning (m/f/d)who is passionate about to drive the Customer Engagmeent Strategy of HUGO BOSS forward.Would you like to make a difference? A highly motivated team with flat hierarchies and a lot of fun at work is looking forward to welcoming you.

What you can expect:

  • Support the VP of Global Customer Engagement with Customer Engagement strategy and planning definition, documentation and communication
  • Identify and develop business opportunities,innovative engagement formats, new ideas and commercial strategies to enthuse partners and consumers while at the same time increase CRM performance and achieve corporate goals
  • Lead and empower a high performing team in charge of working with Omnichannel, Marketing and other teams on aligning seasonal plans to attract, engage and convert members across channels
  • Execute competitive benchmarks and customer research to guide our Customer Engagement Strategy and key initiatives
  • Build strong relationships with internal and external stakeholders at all levels across HUGO BOSS and our partners
  • Discuss monthly business reviews and represent progress against core initiatives, deliverables and annual strategy
  • Constantly update yourself about market and industry changes, latest trends and build a profound understanding of CRM/Loyalty processes and solutions
  • Represent Global Customer Engagement in Planning, Innovation and Strategy discussions across the organization

Your profile:

  • Professional experience in CRM/Marketing/Digital/Loyalty as well as in managing a team
  • Excellent communication and presentation skills in English with the ability and confidence to cooperate with colleagues and management throughout all levels of the company hierarchy, German skills are of an advantage
  • Ability to translate complex concepts in easy to understand ways
  • Solutions-oriented mindset, passionate about leading initiatives, projects and change
  • Structured and methodical way of working and high analytical skills
  • Distinct customer and service orientation, ideally experience in a Planning/Strategy/Innovation function


Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.


HUGO BOSS is one of the leading companies in the upper premium segment of the global apparel market with some 14,000 employees around the world. Diversity is what shapes our company and makes us strong. People from a wide range of different nationalities put their knowledge, skills and experience to work for HUGO BOSS. This ensures an impressive variety of ideas and solutions. What unites us is our passion for our products and pride in our work.

Our vision is to be the most desirable premium fashion & lifestyle brand, and therefore we put our customers at the heart of everything we do.

In order to address customers clearly and consistently, we offer two brands: BOSS and HUGO. While they are clearly distinguishable from each other in terms of their individual attributes and target customer, both brands embody our values of quality and fit, innovation and sustainability.

If you are looking for an exciting opportunity to advance your career as an expert or executive and are passionate about the fashion and lifestyle industry, you’ve come to the right place. Take the next step and find the perfect job for you.

Find Us
Dieselstraße 12

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