E-Commerce Customer Service and Operations Assistant (Amsterdam) - Full Time

This is an extremely attractive role for a candidate with excellent organisation skills, who is passionate about delivering great customer service. A successful candidate will be joining a fast growing and international company in its office/warehouse in Amsterdam, the Netherlands.


Responsibilities:

• Provide outstanding assistance to customer enquiries to sisterjane.com and ghospell.com such as:
  • Advising customers on products and fit questions
  • General ordering enquiries
  • Delivery queries
  • Issue resolution
     
• Offer general support to the E-commerce Team and the fulfilment activities in Amsterdam when required:
  • Provide assistance on online product merchandising
  • Provide support to other stock related administrative duties
  • Support preparation and shipment of wholesale orders
  • Act as main point of contact with couriers to resolve delivery issues

     

The ideal candidate:

• Experience delivering first-class customer service but verbally and in writing
• Excellent communication skills
• Outstanding command of the English language, spoken and written
• Very organised, passionate and driven to deliver outstanding results
• Interest in e-commerce, wholesale and operations
• Attention to detail
• Self starter and capable of working independently
• Have a positive can-do attitude, is flexible and keen to work with and contribute to a dynamic team where support is required
• Experience using preferably Zendesk and Shopify
• Excellent use of Microsoft Office Package