Retail Area Sales Manager - L'Occitane

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Retail Area Manager is responsible for overseeing the operations of L'Occitane Dubai and Northern Emirates; supervising the entire chain of ordering and retail. Our Retail Area Manager investigates the brand performance, represents the brand owner and links the backoffice team with the the sales teams. Our Manager is also responsible for setting targets, ensuring the right standards are implemented across the sale points keeping in line with the Brand and Group expectations

Key Responsibilities

- Understand the brands' strategy and cascade within the given network
- In conjunction with Marketing, ensure the full implementation of the of marketing and CX strategies and programs
- Implement Brand guidelines taking in consideration each market specifications
- Agree on a yearly calendar of sales with commercial team
- Control discount and margins to insure constant business profitability
- Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
- Manage potential shortages, review orders and inform merchandising team on the status
- Record, monitor and analyze market trends, competitors' activities
- Provide commercial with quantitative and qualitative reports using data from market studies and in-house systems
- Define sales target per sales team member
- Manage the P&L for the brand at hand
- Monitor the performance of the brand and send recommendation
- Manage the organization's resources within budget guidelines
- Provide prompt, thorough, and accurate information to keep management appropriately informed of the brand's financial position
- Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
- Monitor team members' performance and provide formal and informal feedback and appraisal in order to maximize efficiency

What you'll need to succeed

- 3 years plus experience in retail beauty management
- Experience managing a large team
- Passion to drive team performance and motivation

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department RETAIL & DISTRIBUTION Role Retail Manager