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Manager Client Relations - Southern Europe

Tiffany & Co.
Milano, Italy
Closing date
3 Apr 2023

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Full Time

Job Details

The Client Relations Manager holds the critical position of embodying the Tiffany brand in every client interaction. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent. The love of building their own business by nurturing client relationships and developing new client relationships.

S/he acts as a technical subject matter expert of our gemstones and jewelry designs to navigate through the successful close of consultative and often complex transactions. Partners with internal and external sources (Client Relations, store leadership, partners, new and existing clients) and provides expertise to support the development of the High End and High Jewelry business in the market with exceptional focus on VIC clients. Through a strong partnership with Market Leadership and Client Relations the role will focus on high end business, client retention and development strategies while identifying and recruiting new high potential prospects.

S/he will attend internal and external local and regional events, network to meeting new high potential clients that will lead to facilitating tailored presentations and client consultations. S/he will proactively develop strategies to build sales through outreach to existing and high potential new clients, capture client data for the purpose of curating client experiences, building relationships, and personalizing future client development opportunities, while also representing the brand at the highest level.

S/he will be responsible for managing the High End and High Jewellery business by keeping track of sales across the market.

Client Development:

Deepen the relationship with clients to drive lifetime loyalty and spend:
  • Consistently achieve annual sales goal, with a particular focus on growing VVIC client spend and High Jewelry
  • Proactively develop strategies in partnership with Client Relations and Store leadership
  • Actively participate in annual and High Jewelry selling events
  • Utilize product knowledge expertise to drive sales, influence decision making and maximize sales opportunities
  • Create intimate relationships with new and existing clients, leading to increased spending and repeat business
  • Capture Data and leverage clienteling tools. Cultivate new and existing client base
  • Build loyalty of client base in the market; Increase retention and frequency; achieve outpaced sales growth


Elevate Client Experience in different opportunities:
  • Continue to elevate and enhance the end-to-end client experience while remaining true to the spirit of the Tiffany brand culture
  • Cultivation of relationship with clients thought outside entertainment and event attendance
  • Create and host selling events e.g. tastings, dinners, brand experiences & Maison visits


Develop the High-End Business across the cluster by sharing knowledge and expertise:
  • Support client portfolio management and client strategy
  • Prepare and lead client strategy for all HJ Events
  • Act as a technical subject matter expert of our gemstones and jewelry designs

Business Acumen:
  • Monitor and track HJ Sales
  • Follow through on client commitments, deposits, and support markets with their post event client strategy
  • Responsible for budgets and personal T&E.

  • 8+ Previous l uxury industry experience in a client relations/client facing role
  • Must be creative with a high taste level
  • Strong written, verbal and presentation skills
  • Fluent in English, Italian



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