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London (Central), London (Greater) (GB)
Commensurate with experience
Closing date
7 Apr 2023

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Job Details

APPARATUS is a New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.


  • Provide phone support; assist callers with essential questions about the brand and product including brand history, collections, finishes, pricing, lead times.
  • Process and apply client payments (credit card, wire and checks) efficiently and accurately and apply information directly into Salesforce.
  • Set up new client accounts by taking and inputting all required information and introducing to relevant Account Manager.
  • Develop a deep knowledge of and become an expert in APPARATUS product and brand story, share product and brand knowledge in an engaging and helpful way.
  • Generate quotes and invoices as directed by Account Managers.
  • Assist Account Managers with follow up on finish sample orders, open quotes and general outreach projects. 
  • Pack, ship and monitor inventory of finish samples.
  • Execute duties according to daily and weekly checklist and communicate daily with account managers to establish any tasks requiring priority.
  • Support Account Managers when out-of-office with basic account and email management.
  • Set a high standard of warmth and professionalism in welcoming clients, vendors and colleagues. 
  • Share responsibility of gallery visual standards, opening and closing duties – lighting levels, object/furniture placement, drapes, restrooms, stock levels.


  • Excellent verbal and written communications skills and a desire to learn and deliver on-brand APPARATUS communication and presentation standards.
  • Detail-orientated with exceptional organizational skills.
  • Excellent time-management skills, independent drive and the ability to work under pressure and deliver projects under tight deadlines.
  • Strong aesthetic and presentation skills with a keen eye for detail.
  • Demonstrate initiative by actively contributing new ideas to Gallery Manager related to client experience and administrative tasks. 
  • A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
  • Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.


  • Prior sales or administrative experience in client-facing roles.
  • Proven ability in a high-paced environment that values consistency, efficiency and excellence.
  • Understanding of a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Demonstrated ability to communicate clearly and effectively.
  • Knowledge and interest in contemporary design.


  • Full-time gallery hours
  • Longer hours and weekend availability as needed.


  • Monthly touch bases
  • Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K.



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