Retail Sales

Working across some of the most iconic and up-and-coming womenswear brands, you are a true fashion specialist and thrive to provide excellent styling and personal shopping services to our customers.

You must have a passion for retail, driving sales and the ability to deliver high standards

This is the ideal opportunity for a confident individual, who can build a community of customers by providing exceptional personal service.

Responsibilities:

• Provide outstanding one-to-one customer service to all clients including VIP's, in line with KOIBIRD standards.
• Build and maintain a loyal clientele and be accountable for customer data collection and management.
• Demonstrate and share strong brand and market knowledge with clients.
• Provide informed styling advice, by offering KOIBIRD’s unique and exclusive product range and excite customers with personalised product edits.
• Offer a multi-channel shopping experience, ensuring a seamless and augmented service.
• Strive to achieve your personal sales targets and contribute to the overall business targets through upselling and cross selling across categories.
• Monitor customer shopping behaviour and stock performance and provide valuable feedback to store manager.
• Identify and seek potential new clients and work closely with Manager to build these relationships, suggesting new ways to engage and delight.
• Provide individualised communication techniques to ensure the best customer experience and maximize selling opportunities.
• Take initiative with performing daily store operational tasks, such as keeping the shop floor well
• presented, merchandising, stock management and deliveries.
• Work collaboratively with store management and the wider team to ensure effective and collaborative working environment.

You must:

• Have previous retail sales experience in a luxury environment
• Have an existing client database
• Demonstrate excellent knowledge of the brands we carry; always showing passion for fashion and luxury products.
• Have a passion for empowering women to look and feel their best.
• Have great interpersonal and communication skills, with the ability to deal sensitively and confidently with our customers.
• Communicate our values and brand philosophy to customers and team members alike. Act as a brand ambassador reflective of the company values and aesthetic.