E-Commerce Fulfilment & Warehouse Assistant

Sister Jane is offering a new role in its London head office and warehouse.

We are seeking for a highly organised and motivated E-Commerce Fulfilment Assistant to work with the Warehouse Operations and E-com team to support the e-commerce fulfilment process in a timely manner and provide support at the warehouse.

The role tasks include:

• Order fulfilment both on e-commerce and B2B, ensuring accurate processes are followed.
• Review of e-com order parameters prior to order despatch.
• Liaise courier shipment handover and collections to ensure timely delivery and verify correct procedures are followed to avoid loss or damage.
• Processing returns and checking compliance with return policy
• Assist Warehouse Manager in regular inventory checks across various stock locations to maintain stock accuracy for the business, and resolve any stock discrepancies.
• Ensure accurate records of deliveries are kept, efficiently filing PLs and delivery documentation
• Provide support and assistance to the Retail Operations and E-Commerce Team
• Coordinate inbound and outbound shipments across the business.
• Assist E-commerce and Production teams to carry out spot product quality checks when required.

The ideal candidate:

The ideal candidate for the role is a very well organised and motivated individual with interest in e-commerce and logistics and interest in learning and improving fulfilment processes and have:

• Experience in supply chain, stock management, e-commerce fulfilment or similar role.
• Experience in the fashion industry is an advantage.
• Prior knowledge of Shopify and/or stock management software is an advantage.
• Ability to multi-task working across multiple projects and deadlines, and effectively prioritise workload in a fast-paced environment.
• Strong organisational skills, anticipating issues and quick to react when they do arise.
• Being able to work under direction as part of a team as well as self-sufficiently on assigned tasks.
• Approachable personality with good interpersonal skills and motivation to learn.
• Must be proficient in Microsoft Office (Excel, Word).
• Strong interpersonal communication skills 

We Offer:

• A dynamic role in a growing fashion brand
• A positive working atmosphere within a diverse international team
• Complimentary refreshments at the Sister Jane Townhouse Cafe
• Staff uniform allowance across the Company's Brands (Dream Sister Jane, Sister Jane and Ghospell)
• Generous employee discounts
• Pension scheme