London, United Kingdom
Closing date
26 Apr 2023

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Job Details


At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


To welcome all visitors to the global Headquaters with a high level of customer service, ensuring an professional sign in process and locating hosts within strict time frames.

This role is a 6 month Fixed Term Contract.


  • The signing in guests using Visitornet software.
  • Providing a concierge style service to not only guests but members of staff.
  • Supporting events throughout the year and the showroom during market seasons.
  • Providing a positive representation of the brand
  • Responding efficiently to all internal requests and providing administration support within tight deadlines.
  • Independently developing reception training manuals and processes to improve service.
  • Providing information to staff/visitors for our building/departments & local area.
  • Management of room bookings.

Helpdesk responsibilities:
  • Providing cover for the campus helpdesk when required
  • First point contact for all helpdesk queries via telephone, e-mail & the Supportworks software within the agreed timescales and SLA's.
  • Raising and allocating all helpdesk tickets to the relevant parties, prioritising and ensuring the jobs are completed.


  • Excellent written and verbal communication skills.
  • A keen eye for detail.
  • Passion for customer service.
  • Ability to work and remain composed under pressure.
  • Capable of working and communicating with members of staff of various levels.
  • Proven experience reception experience or in role delivering high quality customer service.
  • A good knowledge of Microsoft office.
  • Administration skills.
  • Experience of dealing with high profile or VIP guests/clients/customers.


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || HO PROPERTY & FACILITIES || CENTRAL HO PROPERTY & FACILITIES || n/a ||


Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons of the trench coat, trademark check and Prorsum knight, ensure continued brand purity and relevance globally across genders and generations.

At Burberry, every individual, every team and every function, shares an incredible passion for the brand and is guided by a ‘brand-first’ mind-set. Decisions are evaluated through the lens of the long-term health and vitality of the Burberry brand.

Burberry believes that in order to be a great brand it must also be a great company. Inspired by three Core Values - Protect, Explore, Inspire - rooted in the brand’s heritage and continually informing its guiding principles, Burberry leverages its compassionate and creative thinking culture to continually innovate and drive the brand forward.


Find Us
Horseferry House
United Kingdom

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