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Field Trainer

Employer
Ermenegildo Zegna Group
Location
Shanghai, China
Closing date
14 May 2023

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Function
Human Resources
Level
Manager
Hours
Full Time

Job Details

HOW YOU WILL CONTRIBUTE
The Field Coach will deliver a combination of in-store coaching programs & training initiatives based on the GCR learning portfolio & local programs tailor made to the needs of the store network. You will partner with stores, retail leaders and Zegna L&D to build capabilities through active coaching to enhance capabilities on selling, styling, product & brand knowledge and clienteling.
Your working time will split between in-store coaching & training and working on different retail capability projects, which will require frequent travel. You will report to the GCR Head of Learning & Development.

KEY RESPONSIBILITIES
In-Store Coaching
  • Ensure a retail luxury standard of in-store coaching & training by person and by group, effectively follow up and tracking results after coaching & training.
  • Co-create and lead a structure & culture of in-store coaching, in partnership with Store Managers through in-store sales coaching and quick feedback and follow through.
  • Provide feedback to Area Manager and Head of Retail on performance and continued learning needs after in-store sessions
  • Follow up on individual store opportunities to increase key KPIs & service.
In-House Training
  • Deliver in-house face-to-face facilitation of global or local retail training initiatives.
  • Support development & follow up on new training initiatives based on retail & store needs to improve store & team performance.
Analyzing learning needs
  • Manage, conducting & tracking the quality and impact of all retail training initiatives in partnership with the Retail Director, Area Retail Managers & Store Management team
  • Identify training needs with the store and curate store specific or tailor-made training plans/strategies, in close partnership with the Retail Leaders

QUALIFICATION
  • Inspiring, curious, open, patience, energetic and passionate
  • Training delivery/facilitation, with experience of the luxury industry, fashion products, selling and customer service.
  • Bachelor's degree or equivalent
  • Fluency in Mandarin and English
  • Hands-on working style, ability to work independently and a self-starter
  • Good understanding for the luxury business
  • Collaborative through with good communication & coordination skills towards internal and external parties
  • Competent computer skills in the Microsoft Office suite, typically Excel & PowerPoint, and experience of working with eLearning platforms.
  • Open minded, excellent time and task management skills

EXPERIENCE
  • 2-3 years in Luxury Retail or as an In-Store Trainer, preferably in fashion or luxury fashion
  • Facilitation & in-store coaching to all levels in a store

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