Field Trainer
- Employer
- Ermenegildo Zegna Group
- Location
- Shanghai, China
- Closing date
- 14 May 2023
View more
- Function
- Human Resources
- Level
- Manager
- Hours
- Full Time
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Job Details
HOW YOU WILL CONTRIBUTE
The Field Coach will deliver a combination of in-store coaching programs & training initiatives based on the GCR learning portfolio & local programs tailor made to the needs of the store network. You will partner with stores, retail leaders and Zegna L&D to build capabilities through active coaching to enhance capabilities on selling, styling, product & brand knowledge and clienteling.
Your working time will split between in-store coaching & training and working on different retail capability projects, which will require frequent travel. You will report to the GCR Head of Learning & Development.
KEY RESPONSIBILITIES
In-Store Coaching
QUALIFICATION
EXPERIENCE
The Field Coach will deliver a combination of in-store coaching programs & training initiatives based on the GCR learning portfolio & local programs tailor made to the needs of the store network. You will partner with stores, retail leaders and Zegna L&D to build capabilities through active coaching to enhance capabilities on selling, styling, product & brand knowledge and clienteling.
Your working time will split between in-store coaching & training and working on different retail capability projects, which will require frequent travel. You will report to the GCR Head of Learning & Development.
KEY RESPONSIBILITIES
In-Store Coaching
- Ensure a retail luxury standard of in-store coaching & training by person and by group, effectively follow up and tracking results after coaching & training.
- Co-create and lead a structure & culture of in-store coaching, in partnership with Store Managers through in-store sales coaching and quick feedback and follow through.
- Provide feedback to Area Manager and Head of Retail on performance and continued learning needs after in-store sessions
- Follow up on individual store opportunities to increase key KPIs & service.
- Deliver in-house face-to-face facilitation of global or local retail training initiatives.
- Support development & follow up on new training initiatives based on retail & store needs to improve store & team performance.
- Manage, conducting & tracking the quality and impact of all retail training initiatives in partnership with the Retail Director, Area Retail Managers & Store Management team
- Identify training needs with the store and curate store specific or tailor-made training plans/strategies, in close partnership with the Retail Leaders
QUALIFICATION
- Inspiring, curious, open, patience, energetic and passionate
- Training delivery/facilitation, with experience of the luxury industry, fashion products, selling and customer service.
- Bachelor's degree or equivalent
- Fluency in Mandarin and English
- Hands-on working style, ability to work independently and a self-starter
- Good understanding for the luxury business
- Collaborative through with good communication & coordination skills towards internal and external parties
- Competent computer skills in the Microsoft Office suite, typically Excel & PowerPoint, and experience of working with eLearning platforms.
- Open minded, excellent time and task management skills
EXPERIENCE
- 2-3 years in Luxury Retail or as an In-Store Trainer, preferably in fashion or luxury fashion
- Facilitation & in-store coaching to all levels in a store
Company
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