Operations Professional - Cancun

Tiffany & Co.
Quintana Roo, Mexico
Closing date
30 Apr 2023

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Full Time
The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem-solving skills and works effectively with client advisors, management, corporate partners and clients to drive store sales and profitability. Duties include providing outstanding client service, order fulfillment, inventory management, and ensuring merchandise is delivered; all with the Tiffany Touch.

As a Tiffany Operations Professional you will:

  • Deepen the relationship with our clients to drive lifetime dedication and spend.
  • Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly and annual commercial targets.
  • Collect data during client interactions to cultivate new and existing clients.
  • Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

  • Elevate in store experience consistently delivering memorable moments.
  • Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
  • Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and take action on TEI performance and client feedback.
  • Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.

Operational Excellence:
  • Champion Operational efficiency and effectiveness
  • Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
  • Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
  • Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately.
  • Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
  • Challenge the standards to seek continuous improvement
  • Strong Analytical skills
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends and holidays.
  • Ability to connect with our Clients
  • Organized and detail oriented
  • Flexibility to perform different tasks based on day-to-day business needs.

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