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Drop Ship Specialist, Brand Onboarding

Neiman Marcus
Dallas, Texas, United States
Closing date
19 Apr 2023

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Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.


The Drop Ship Brand Onboarding Specialist is responsible for managing email and other communications to and from drop ship supplier base. The Drop Ship Brand Onboarding Specialist works closely with the supplier base to ensure customer orders are fulfilled, supplier inventory is timely and accurately received, and suppliers are meeting the service-level agreements. The Drop Ship Brand Onboarding Specialist is also responsible for onboarding suppliers to the Neiman Marcus drop-ship platform.

  • Manage vendor communications for the Drop Ship Assortment Expansion Team by answering inquiries for triage, on-boarding, shipment
  • Partners with Assortment Expansion Manger to outline the onboarding experience for potential NM Drop Ship vendors.
  • Monitor vendor compliance to meet target SLAs and maintain a high level of fulfillment
  • Participate in and support vendor onboarding process
  • Assist in developing and maintaining supplier partnerships
  • Work with the 3rd party company that facilitates Drop Ship EDI to onboard new drop ship vendors as well as vendor monitoring, problem solving, and reporting
  • Partner with Customer Care Team to investigate and solve customer inquiries
  • Perform additional tasks as required

  • Bachelor's degree from a four-year college or university
  • Must be analytical, articulate, and organized
  • Self-motivated and action/results oriented
  • Strong communication skills, both written and verbal
  • Able to multi-task and work in a fast-paced environment and prioritize effectively
  • Must be proficient in Microsoft Excel
  • Quick study on new computer systems and quickly understands and incorporates new system functionality
  • Strong follow up and follow through to make sure all tasks are taken to full completion

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