Front of House Receptionist

Paul Smith
London (Central), London (Greater) (GB)
Closing date
2 Apr 2023

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Entry Level / Assistant
Contract Type
Full Time

Job Details

Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an excellent opportunity available for a Front of House Receptionist, based in our busy Kean Street Office. The primary function of this role is to provide a professional, efficient Reception service for all outside visitors as well as for all Paul Smith staff.

The Role
• Answering incoming calls courteously and efficiently using our Cisco switchboard system, screening incoming calls and taking messages and ensuring said messages are delivered to the appropriate persons.
• Act as a first point of contact for all visitors, offering refreshments and informing the relevant staff member of their guests’ arrivals. 
• Monitor the visitor’s book and to be aware of the locations of all visitors to the building from security and health & safety aspect and ensuring the reception area is clean, tidy and presentable at all times.
• Booking meeting rooms, maintaining the meeting room diary and providing refreshments for meetings as and when required.
• Sorting and distributing mail; ensure all out-going mail is collected, sorted and franked ready for collection at the allocated time and any parcels are signed for.
• Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off. 
• Ensure all stationary items, cleaning consumables and office refreshments are well stocked and regularly replenished throughout the day.
• Carry out scheduled Health and Safety procedures including but not limited to; emergency lighting tests, fire alarm tests, legionella tests and ensure necessary records are kept up to date at all times.

Your Skills and Experience
• Advanced user of Microsoft Office 365.
• Competent in use of switchboards. 
• Previous experience undertaking Reception duties, including managing meeting room calendars and incoming and outgoing post. 
• Credible administrative experience. 
• Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times. 

Who you are
• Highly tuned interpersonal skills with clear and concise written and verbal skills.
• Systematic and well organised with the ability to prioritise to meet strict deadlines.
• Courteous with a friendly approach, able to liaise effectively and remain professional at all times.
• Excellent telephone manner. 
• Flexible over working times, able to start work early and finish late if required.

What’s in it for you
• A generous clothing allowance.
• Discretionary discount on PSL goods.
• A breakfast allowance when working the early shift. 
• A Paul Smith Uniform Allowance each season. 
• A Dry-Cleaning Allowance for a set number of items each season. 
• An annual leave entitlement of 25 days, plus Bank Holidays.
• Cycle to work and travel loan schemes.
• Holiday trading.

If you like the sound of what you’ve read so far, find out more about our company culture and the full list of benefits we can offer you. 

Please note, this role is not eligible for sponsorship in the Skilled Worker visa category.


Paul Smith is Britain’s foremost designer. He is renowned for his creative aesthetic, which combines tradition and modernity.

Find Us
0115 968 5904
The Poplars
Lenton Lane

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