E-commerce Customer Care Advisor - TEMPORARY

London (Central), London (Greater) (GB)
Closing date
17 Apr 2023

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Customer Service
Entry Level / Assistant
Contract Type
Full Time

Job Details

We are looking for enthusiastic and hands on individuals to join our E-commerce Customer Service team on a temporary 4-6 week basis during our peak sale season, expected start date to be 9th May 2023. You will have excellent customer service skills with previous sales communication experience.


  • Handling incoming calls and emails from customers worldwide.
  • Dealing with and closing queries efficiently and accurately.
  • Organising returns or exchanges.
  • Working with couriers’ platforms on booking shipments, tracking order to ensure smooth delivery.
  • Working with online software Shopify in different currencies on all self-portrait sites.



  • Excellent time management and ability to multitask.
  • Ability to build positive working relationships, both internally and externally.
  • Target driven, hardworking; thrives in a fast paced environment.
  • 1+ years’ experience in customer service, preferably fashion based.
  • Strong written and verbal communication skills.
  • Highly organised, strong administrative and record keeping abilities.
  • London based.
  • Second language advantageous but not essential.


A British brand with a global perspective. 


self-portrait are privately owned, independent and unashamedly consumer centric. Behind everything self-portrait does is a desire to uplift, empower and celebrate its customers. 


We both embrace and invest in the future of the brand and of the industry. 


The self-portrait brand operates 30 stores in the UK, China and Thailand, with a retail network of over 400 stores in 70 countries, seeing an average of 60,000 unique visitors to its e-commerce website each week. 


Since debuting with womenswear, the brand has also expanded to include categories such as swimwear, bridal, bags, accessories and childrenswear. 


self-portrait is part of the newly formed SP Collection, a group that has been set up to discover, nurture, and develop best in class creativity and design. Roland Mouret joined the group back in 2021.


Find Us
united kingdom

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