IT Technician

Overview:

AMIRI is looking for an eager & motivated individual to join our IT team! Reporting to the Director of IT & ERP, our ideal candidate possesses a base understanding of IT best practices and is looking to expand their knowledge.

Duties include, but are not limited to:

• Support creating and managing user accounts in Active Directory and other systems.
• Provision laptops using JAMF, Intune, and Apple Business Manager.
• Partner with HR to handle all tasks involving onboarding and offboarding.
• Respond to User issues regarding laptops, phones, and printers.
• Provide support to Executive team with urgency and clarity.
• Maintain inventory of all software and hardware; place orders to replenish any required licenses and devices.
• Keep track of departmental expenditures for Accounting needs.
• Understands the importance of protecting the confidentiality of employees, business applications, and any Company data they may have access to. 
• Create FAQ reference material for frequent end-user issues to minimize ‘time to resolve issue.’
• Document and update system configurations.
• Willing to learn and proactively suggest ways to streamline IT processes.
• Ability to explain technical terms to non-technical people.
• Ability to adapt to changing priorities and stay relatively calm in a demanding environment.
• Attend support calls from Retail locations for point of sale (POS) troubleshooting
• Assist with setup of retail equipment such as receipt printers, payment terminals, barcode scanners and software. 

Knowledge, Skills, and Ability Requirements:

• High school degree or equivalent; Bachelor's degree in Computer Science, Information Systems, or related field preferred.
• Familiarity with & ability to support Office365 applications, Google Workspace, and other productivity applications.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Must be able to lift at least 50lbs.