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Partner Services Supervisor

Los Angeles, California
$65-70k, Health Benefits, 401(k), Paid Vacation
Closing date
18 Apr 2023

View more

Coordinator / Executive
Contract Type
Full Time

Job Details


AMIRI is looking for a Partner Services Supervisor to join our growing Los Angeles team!  This role requires an individual who is goal driven, detail-oriented, and team focused. Our ideal candidate is tech savvy, energetic, problem solving, and loves to "work smart."

What You'll Do:


  • Oversee wholesale shipping process and coordination with 3PL.
  • Provide monthly shipping forecast (based on allocation ETA) and ensure the team will be able to accomplish the sales targets.
  • Assist Sales Team in operating system's execution for sales tasks.
  • Be the liaison between Partner Service (PS) & Sales Team.
  • Report and strategize database collection with the help of the PS team.
  • Ensure PS provides outstanding customer-facing support and interactions; manage matters related to major customers.
  • Respond to customer inquiries with consistency and quality in adherence to the Company's service level agreements.
  • Develop and own a strong product knowledge to guide the customer/accounts in recommendations.
  • Interpret customer intentions to proactively solve problems and recommend solutions, either directly or through the team, and in a timely manner.
  • Process administrative tasks, respond to phone inquiries, stock checks, and other general inquiries.
  • Anticipate, answer, and address customers’ needs and provide support internally and externally.
  • Work to resolve customer service issues in a timely and thorough manner.
  • Assist with improving the Customer Service experience by increasing accuracy and efficiencies for the customer.

What You'll Bring:

  • High school diploma/GED required.
  • Computer literacy with Microsoft Office software programs – Excel skills are a must.
  • Minimum of 3-5 years of customer service/partner services work experience.
  • Strong communicator (written/verbal).
  • Ability to work collaboratively with employees at all levels in all departments.
  • Interest in being an acute problem-solver with critical thinking skills.
  • Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment.
  • Ability to learn and retain extensive knowledge of products and/or services.
  • Efficiently learn and use complex software to find data in response to customer support inquiries.
  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
  • Brand familiarity preferred.​​​​​​​


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