Tiffany & Co…the name instills images of True Love, Romance and The Blue Box. It is a Symbol of Excellence. For over 185 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works everyday to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only…Tiffany. Position Overview
The Store Director/Manager will lead, develop and support the sales, operations and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience. The Director/Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed customer service. They manage an efficient back of house and is a collaborative sales leader who models and champions the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together. Key Accountabilities: Sales
Deepen the relationship with clients to achieve sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars. Service
Elevate in store experience consistently delivering memorable moments. Lead, model and coach based on VoC (Voice of Client Survey) feedbacks and elevate the Tiffany Experience by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on performance and client feedback to improve customer service. Operational Excellence
Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Partner with Operations Team to reallocate resources to sales and clienteling through supporting key pillars. Talent
Hire and develop
talent to ensure a winning team and create a best in class service & selling organization. Partner with the Line Manager and Human Resources to develop and execute an Individual Development Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent. Required Qualifications/Primary Job Requirements
Preferred Qualifications/Primary Job Requirements
- Must currently hold authorization to work in the United Kingdom.
- Previous retail or luxury retail store management experience.
- Proven track record in sales generation, managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- A college degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.