Analyst, Biztalk Operations & Support

Employer: Ralph Lauren
Location: Bangalore, India
Closing date: 6 Jul 2023

Function: Operations
Level: Manager

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Job Details
Company

Job Details

Company Description
Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children's, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.

Position Overview
Participate in the operational support of EAI / Integration in Microsoft technologies for Asia Pacific.

Essential Duties & Responsibilities

* Provide support and solutions to EAI / Integration in Microsoft technologies.
* Becoming a functional master of EAI / Integration in Microsoft technologies.
* Provide daily hands-on production support on the Integration applications, ensuring issues are followed up and resolved in a timely manner.
* Adopt the Ralph Lauren APAC support model and liaise with Helpdesk, RL IT teams and business teams to understand Integration issues and provide solutions
* Manage incidents in the ServiceNow tool and ensure information is maintained promptly and accurately
* Identify recurring issues and work with RL IT teams to provide workarounds and permanent solutions.
* Provide regular status updates and statistics of production issues to RL support leadership and teams. Communicate risks, issues, challenges and status/progress of the issues
* Provide technical architecture subject matter expertise for the RL support teams
* To promote regular dialogue within IT and the business to share knowledge and field experiences in order ensure continuous improvement of support and services through alignment with business directions and strategies.

Experience, Skills & Knowledge

* Relevant years of experience and in-depth knowledge of EAI / Integration in Microsoft technologies
* Experience in providing production support to business users would be an advantage
* Experience in working with various counterparts in different locations and time zones
* Experience with different integration architecture
* Experience in working on the cloud-based platform
* Experience in HTTP/HTTPS protocol, web services and use of web servers
* Experience in Microsoft Enterprise Integration Platform BizTalk server and Azure integration services (Logic apps, API management)
* Development experience using Microsoft Biztalk, .NET, XML, ASP, Javascript, WSDL/SOAP/XML and REST/JSON
* Good knowledge of EDI, IDOC or different type of interface format
* Good knowledge of integration design patterns and service-oriented architecture.
* Good written and spoken English with strong communications and interpersonal skills
* Process Improvement/Re-engineering experience
* Membership of relevant professional institution

Company

Ralph Lauren, whose name is synonymous with American lifestyle, timeless design and impeccable quality, is a cultural icon who has built the Ralph Lauren Corporation into one of the most successful companies in the world. As the first designer to produce a complete lifestyle vision, Mr. Lauren created a global brand exemplified by style, sophistication and the utmost attention to detail. Today, the Company is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances.

Since 1967, Ralph Lauren has cultivated the iconography of America, as well as that of Europe and the exotic themes of other cultures, redefining a style of luxury that is recognized and coveted around the world. “I have always had a clear vision,” he said. “I wanted to develop quality products and create a whole world around that. It means taking risks, going with what you feel, but never losing sight of your vision and conviction.”

At Ralph Lauren, we like to inspire—and to be inspired. Our teams are dynamic, collaborative and innovative—and we are always looking to build them with the strongest, most inspiring people in the world.

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