Director, Associate DMM, High Jewelry

Neiman Marcus
Dallas, Texas, United States
Closing date
7 Jul 2023

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Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.


This individual is responsible for driving the high Jewelry strategy, both branded and non-branded, across all markets by acting as a liaison between the merchants, brand partners and stores.


Responsibilities include:

  • Develop and execute strategy to achieve financial plans
  • Support Loyal client growth/frequency through training of key sellers (inclusive of Personal and Digital Stylists) retention strategies and elevated experiences
  • Partner with stores to strategically marry opportunities between clients and big ticket special merchandise. Own the communication cycle from order to delivery with store, brand partner and buying office.
  • Point person for price negotiation with the buying office (including buy backs)
  • Support closing big ticket sales through coaching and knowledge sharing
  • Support events in conjunction with key stakeholders and ensure success
  • Cultivate and maintain strong relationships with vendor community
  • Negotiate engagement opportunities, support the selling process
  • Coach and mentor associates through the selling process
  • Work directly with workroom activities optimizing bespoke jewelry business and maximizing inventory
  • Develop training modules in partnership with internal teams

Attend market and trade shows and identify new resources

Reports to:
  • Jewelry DMM

  • Deep expertise in precious jewelry and gemstones, understanding value and craftsmanship
  • Able to think strategically about how to develop the business
  • Understanding of the jewelry landscape
  • Strong selling skills: the ability to close a sale
  • Initiative and entrepreneurial spirit, the ideal candidate is a self-starter
  • Creative problem solver
  • Detail-oriented and well organized
  • Able to act as a mentor, shepherding associates through the process to close the sale
  • Team player - able to partner effectively and gain trust quickly with buying office, associates, client experience managers, brands

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