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Team Manager | Full-time | Brisbane

Tiffany & Co.
Brisbane, Australia
Closing date
8 Sep 2023

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Full Time
The Blue Box

Tiffany & Co…. the name installs images of Beauty, Romance and the iconic Blue Box.

About Tiffany:

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world's most recognizable luxury brands with close to 300 stores worldwide.

About the role

We currently have a rare opportunity for a Team Manager to join our Brisbane Boutique. Be an inspiring mentor, agile teammate, passionate coach, and role model for perfection.

Reporting to the Store Manager, as a member of store management, you will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding customer service. You will effectively lead, develop and support staff to meet and/or exceed individual sales plan with a strong focus on client development and providing a high level of customer service. Responsibilities include, but are not limited to:

Build relationships with internal and external clients Model and uphold Tiffany & Co. customer service standards Ensure implementation of company sales initiatives Become an expert on product and sales training modules Assist in supervising, developing, and training designated staff and supervisors Assist with recruitment and delivery of onboarding for new starters Key-holder responsibilities, such as opening and closing of the store.

About you
  • Minimum three years retail supervisory or management experience
  • Sound sales experience in retail or relevant customer related experience (i.e., hospitality)
  • Experience in sales generation and managing the achievement of sales results
  • The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
  • Proven ability and desire to work in a fast-paced, changing environment
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays
  • Proficiency with Microsoft Office software including Word, Excel, Outlook, Point of Sales (POS) system
  • Strong oral and written communication skill

Preferred qualifications:
  • Previous experience in a luxury retail environment
  • A college or university degree and previous gemological experience

Why Tiffany?
  • You will earn a generous salary & bonus and employee discounts
  • Join a high-performing team
  • Caring, fun and dynamic team
  • Culture focused on wellbeing and growth
  • Endless career opportunities with the largest luxury group - LVMH
  • Never-ending training and upskilling opportunities
  • Great mentoring opportunities


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