Senior Developer, Service Now

Ralph Lauren
Bangalore, India
Closing date
2 Jul 2023

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Senior Manager

Job Details

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
The Senior ServiceNow Developer will be responsible for the development and administration of solutions within Ralph Lauren ServiceNow environments. The Senior developer will lead initiatives and work with both internal and external resources to design, implement, test, document, and deploy enhancements, fixes, upgrades and configuration changes needed to support the enterprise.

Essential Duties & Responsibilities

* Successfully plan, execute, monitor, support, and complete technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
* Provide software coding and customization including, but not limited to screen modifications, workflow administration, report setup, data imports, scripting, third party software integrations, and custom application development
* Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
* Coordinate and solve complex technical data issues, as well as identify deficiencies and provide solutions.
* Gather and document business requirements for new initiatives
* Create and maintain system design and operations documentation.
* Develop and maintain reports and dashboards to ensure system operation meets performance targets.
* Answer "how to" technical and application configuration questions.
* Complete other tasks as assigned.

Experience, Skills & Knowledge
Expertise level programming skills Hands on experience in Platform Upgrade Experience in Service Portal Development with Angular JS expertise System integration experience using web services and other web based technologies Such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP 5+ Years experience with extending the ServiceNow schema to custom applications Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly Understands technical and functional design requirements related to ServiceNow Experience presenting and conducting demo reviews with client stakeholders Applicants with coursework or certification in ServiceNow System Administration, ServiceNow Scripting, and/or ServiceNow Advanced Administration preferred ServiceNow developer certification or coursework/training a plus


Ralph Lauren, whose name is synonymous with American lifestyle, timeless design and impeccable quality, is a cultural icon who has built the Ralph Lauren Corporation into one of the most successful companies in the world. As the first designer to produce a complete lifestyle vision, Mr. Lauren created a global brand exemplified by style, sophistication and the utmost attention to detail. Today, the Company is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances.

Since 1967, Ralph Lauren has cultivated the iconography of America, as well as that of Europe and the exotic themes of other cultures, redefining a style of luxury that is recognized and coveted around the world. “I have always had a clear vision,” he said. “I wanted to develop quality products and create a whole world around that. It means taking risks, going with what you feel, but never losing sight of your vision and conviction.”

At Ralph Lauren, we like to inspire—and to be inspired. Our teams are dynamic, collaborative and innovative—and we are always looking to build them with the strongest, most inspiring people in the world.

Find Us
New York

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