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Senior Developer, Service Now

Ralph Lauren
Bangalore, India
Closing date
5 Jul 2023

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Senior Manager

Job Details

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
The Senior ServiceNow Developer will be responsible for the development and administration of solutions within Ralph Lauren ServiceNow environments. The Senior developer will lead initiatives and work with both internal and external resources to design, implement, test, document, and deploy enhancements, fixes, upgrades and configuration changes needed to support the enterprise.

Essential Duties & Responsibilities
Roles and Responsibilities:
• 3 to 5 years of Development experience in ITSM & ITOM modules (IM, PM, CM, SLA, KM) & ITAM modules
• At least 1 + years of experience in Discovery and CMDB implementation and configuration.
• 4+ years hands-on configuration experience on Service Catalog, Service Portal/Employee center, Performance analytics.
• Recent Experience with ServiceNow ITSM/ITOM Implementation, Product building and Support.
• Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Expertise level programming skills JavaScript, Jelly, Glide, XML, HTML 5, Bootstrap & Angular JS.
• Extensive experience of working with ServiceNow Glide objects such as Glide Record, Glide System, Glide Aggregate, Glide Ajax etc.
• Develop technical documents and handbooks to accurately represent application design and code and testing scripts.
• Expert understanding and hands on key technologies relevant to the ServiceNow integration solutions, including REST, SOAP, LDAP, SSL, Scripted Web-Services, AJAX, Rules, Email Inbound etc.
• Experience in custom build integrations with ServiceNow using MID Server, JDBC and ODBC
• Deep knowledge in integrating ServiceNow with various third-party tools like SCCM, AWS and Azure etc.
• Knowledge of Single-Sign on and LDAP integration
• Excellent documentation skills (Requirement gathering, High level and Low-Level design documents, Test documents, Best Practices)
• Clear understanding of the business, functional and technical requirements and convert them to technical tasks.

Experience, Skills & Knowledge
Desired Candidate Profile:
• 3 to 5 years of ServiceNow development work experience.
• Certification in ServiceNow is an added advantage.
• JavaScript, RESTful API, XML, JSON are must-haves.
• Understanding client requirements and translate to new application features.
• Testing the developed application and writing test scripts.
• Hands-on experience working with cloud platforms as AWS or Azure.
• Hands-on experience with Angular JS is a plus.
• Strong communication skills and structured thinking.


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