Quality Control Assistant (Repair/Alterations Specialist)

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

To ensure that products are conforming with the agreed quality standards and non-compliances are dealt with effectively to avoid delays and shipment of defective products to the customer.

RESPONSIBILITIES

• Supports the Team Leader in the daily activities within the Quality Control Department • Re-condition and/or re-process returned product from stores or product that failed vendor inspection
• • Create a repair catalogue by taking before and after photos of repaired product • Ensure product presentation standards are followed when handling and repacking product
• • Create repair Standard Operating Procedures along with videos to share with Global Teams • Provide weekly metrics on repaired/recovered product
• • Manage the end-to-end repair process with third party vendors for quick turnaround of stock availability
• • Partner with the Returns and Ecommerce Teams to educate on the level of repairs that can be fulfilled in hub
• • Inspect finished product ensuring the required Burberry standards are met (clockwise inspection followed)
• • Inspect incoming damages from retail stores, assess the quality level, and record detailed finding
• • Assist in training new employees/cross functional departments on quality levels of acceptability
• • Ensure repair supplies are stocked by completing weekly inventory and ordering
• • Ensure repair equipment is maintained and functioning as expected
• • Attend trainings to further expand repair capabilities and train the team on new techniques
• • Ensure housekeeping is maintained daily
• • Performs other duties as assigned

PERSONAL PROFILE

• Excellent attention to details with strong follow through

• Self-motivated, requiring little to no supervision

• Results driven and accountable

• Organized

• Previous experience with repair/reprocessing - hand/ sewing machine, using steamers/irons, garment stain removal

• Ability to fluently read, write and speak English

• Ability to work a flexible schedule /overtime as needed (before/after shift/weekends)

• Ability to lift up to 50lbs occasionally

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: USA || New Jersey (US-NJ) || Vineland || SC CENTRAL OPERATIONS || QUALITY ASSURANCE & OPERATIONS || n/a ||