Quality Assurance Lead - Night Shift

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

Essential Duties and Responsibilities:

• Assisting Manager in planning and directing daily activities and workload of associates
• Provide support to Manager/Supervisor by contributing to labor allocation, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Drive workflow and daily production goals
• Work hands-on in the fulfillment center as needed
• Train, teach, and coach associates on department standard operating procedures as well as provide feedback to Manager/Supervisor as applicable
• Comprehensive utilization of warehouse systems including the RF scanner
• Must be proficient in warehouse processes
• Responsible for knowing all aspects of the department
• Interact with internal areas as needed for problem resolution and troubleshooting
• Ability to work in both, office and warehouse environment
• Communicate vendor and processing issues to leadership team
• Communicate with fellow associates on shared assignments
• Verify accuracy of document and record discrepancies
• Attend department meetings and provide training needs/updates
• Flex as needed to other job assignments directed by management team
• Adhere to NM Safety standards
• Capable of working in a team environment
• Distribute work to associates within department and/or area as directed by Manager, Supervisor

Requirements:

Knowledge/Skills/Abilities

• High School Diploma
• Previous Manager/Supervisor experience or achieving results through others
• Support in monitoring and maintaining daily and weekly reports
• Be flexible to work overtime as dictated by the business
• Requires a high attention to detail, strong organizational skills and ability to multitask
• Ability to work independently
• Proficient with PC applications such as Excel/Word/PowerPoint
• Excellent communication skills, verbal and written

Essential Physical Requirements

• May require some pushing, pulling, bending, stooping, kneeling, and lifting up to 50lbs in warehouse environment