Senior Writer, UX

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

The Senior Writer UX is the gatekeeper of Bloomingdale's voice throughout the shopping funnel. In this position, you will work with a cross-functional team to improve the customer journey through brand-right, best-in-class copy. Combining technical and editorial copywriting, this position requires the perfect left/right brain balance. We are looking for an enthusiastic, organized person with a keen understanding of UX best practices, who will advocate for our customer and brand at all touchpoints.

Essential Functions:

• Ensure consistency and adherence to bloomingdales.com copy standards

• Partner with our UX, Site Merchandizing, and Marketing teams to translate business strategy into creative solutions

• Participate actively in working groups from discovery to testing and iterating to launch, removing friction, and improving the customer experience across desktop, mobile, and app

• Problem-solve and simplify complex content so that it is clear and easy to digest

• Prioritize the customer at all times

• Manage projects through all stages of the workflow

Qualifications and Competencies:

Bachelor's Degree from a 4-year college or university

5+ years direct experience

• Background in ecommerce/editorial

• Solid understanding of site functionality, architecture, and navigation

• Familiarity with UX best practices across digital, mobile, and app

• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner

• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Ability to think creatively, strategically, and technically
• Ability to work a flexible schedule based on department and Company needs

Physical Requirements:

• Requires prolonged periods of sitting, with occasional standing
• Occasionally requires walking, bending, reaching, hearing, and talking
• Continuous use of computers and other office equipment
• Frequently lift/move up to 15 lbs.