IT Senior Analyst Retail/Network

This role will provide project management and technical support of America's retail operations. This includes budgeting, organizing, and delivering technology in support of new locations, renovations, and relocations.

The technology covered is broad therefore the candidate needs to have a solid technical background, including cisco routing and switching technologies with a heavy focus on Meraki technology, and must be able to quickly adapt to new environments and technologies through collaboration with engineering and development teams.

The Senior Analyst will also lead & engage outside business partners\vendors to ensure that all IT standards are being met & implemented. Relationship management is a key component to this role by building successful relationships and engaging the appropriate teams, business units, and internal & external IT partners.

The position will also be responsible for providing support service delivery which includes incident, problem, and change management to facilitate project and support initiatives.

Due to the nature of our responsibilities, travel and working outside of normal business hours and on weekends may be required.

Responsibilities:

Manage the technical delivery of Network technology within the Retail environment, including but not limited to implementation of new Meraki switching and wireless networks, carrier circuits and SDWAN technologies.

Lead the delivery of Infrastructure technology including regional equipment upgrade programs related to but not limited to the delivery of:

• Network Router, Switches and Firewalls
• Retail Servers and Appliances
• Point of Sale systems
• PC hardware\Printer
• Telephone Systems
• New Technologies and Applications

Handle the procurement, staging & implementation, and Change process for all retail technology including new store sites, expansions, and relocations. This includes but is not limited to:

• Requirements gathering, documentation and Communications
• Tracking project schedules, overseeing budgets and invoices
• Technology procurement, staging, and installation at the location
• Release and Change Management
• Vendor management and execution

Coordinate with cross-functional departments on the planning and execution of project work and service delivery through the America's region. Through partnership with engineering and application teams, facilitate the delivery and execution of portfolio standards.

Provide escalation support through the oversight of open incident and problem tickets. This includes but is not limited to either resolving the open issue themselves or escalating and coordinating with appropriate IT teams and vendors.

Build & maintain documentation repository with IT standards for implementation and usage across the Information Technology Department in the form of ServiceNow Knowledge Articles and SOPs.

Qualifications:

• 6+ years of experience in project and/or IT support & services function including project activities
• 2+ years of experience with network administration including Cisco\Meraki, WAN technologies
• Circuit installation (Internet/DIA/Broadband)
• IP addressing (Subnetting and assignment)
• Ability to build and maintain business partnerships
• Ability to approach technical challenges from a business perspective
• Ability to perform basic financial analysis
• Strong analytical and problem solving skills
• Strong project management and planning skills
• Highly self-motivated and able to work with little day to day supervision
• Strong interpersonal, written and oral communication skills, with focus on attention to detail

Preferred:

• Bachelors degree in IT or equivalent certifications
• Mid-level cabling
• Strong presentation skills
• Experience with Windows 10, Office Suite including O365
• Experience with Virtualization technology (VMWARE, HYPER-V)
• Experience with active directory and user\endpoint management administration
• Experience with Printer Management