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Customer Care & Fashion Advisor – US English (f/m/d)

Employer
Mytheresa
Location
Barcelona (Provincia), Cataluña (ES)
Closing date
2 Jun 2023

View more

Function
Customer Service
Level
Manager

Job Details

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English (f/m/d) to be based in our Barcelona office.

  WHAT YOU WILL DO

  • You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
  • Advisory and support services for our international premium clients concerning the order process
  • Answering customer requests (phone calls and e-mails)
  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues
  • The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET


WHO YOU ARE

  • Have excellent verbal and written knowledge of US English at the native level; additional languages are a plus
  • Have a first experience in the customer care or any other service oriented industry
  • Conscientiousness when dealing with customer-data
  • Flexibility and ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management
  • Working computer skills required (MS-Office)
  • Experience with ticketing systems preferred

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
  • Mobile office / Mobile office abroad (Job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Individual support on mental health & well-being

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.


We are looking forward to your expressive application via our career site.

Company

MYTHERESA IS ONE OF THE WORLD’S LEADING ONLINE STORES FOR LUXURY FASHION 
As a rapidly expanding company, we are always looking for new talent, eager to experience the exciting and challenging environment of e-commerce within the luxury sector and contribute to the mytheresa.com success story. 

WHO WE ARE 
Launched in 2006, mytheresa now has more than 400 talented and driven multicultural employees, with great variety of professional experience. All experts in their respective fields, they combine their entrepreneurial and individual spirit with excellent teamwork. We are dynamic and ambitious. Passionate about fashion and completely in tune with online trail, we all share the same goal: to offer our customers the best service they could have. 

WHAT WE OFFER 
A fun yet invigorating working environment to explore, experiment and excel. With just the right structure and leadership to work effectively and efficiently, while having the freedom to share and bring new concepts and ideas to life. 

WHAT WE’RE LOOKING FOR 
People with the true mytheresa.com spirit – motivated and driven, ambitious yet willing to support others. Most importantly, we want people who are passionate about what they do, whether it’s editorial, IT, logistics, finance, PR, marketing and so on. Help us to take mytheresa.com to new heights – and markets! 

HOW TO REACH US 
Visit us at https://careers.mytheresa.com/job-offers.html

Find Us
Telephone
089127695233
Location
Einsteinring 9
Munich
Germany
85609
DE

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