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Customer Care & Fashion Advisor – US English (f/m/d)

Barcelona (Provincia), Cataluña (ES)
Closing date
2 Jun 2023

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Customer Service

Job Details

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English (f/m/d) to be based in our Barcelona office.


  • You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
  • Advisory and support services for our international premium clients concerning the order process
  • Answering customer requests (phone calls and e-mails)
  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues
  • The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET


  • Have excellent verbal and written knowledge of US English at the native level; additional languages are a plus
  • Have a first experience in the customer care or any other service oriented industry
  • Conscientiousness when dealing with customer-data
  • Flexibility and ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management
  • Working computer skills required (MS-Office)
  • Experience with ticketing systems preferred


  • Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
  • Mobile office / Mobile office abroad (Job and position permitting)
  • Language & e-learning courses
  • Staff discount
  • Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Individual support on mental health & well-being

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

We are looking forward to your expressive application via our career site.


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