Customer Care & Fashion Advisor - German (f/m/d)

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – German (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

• Advisory and support services for our international premium clients concerning the order process

• Answering customer requests (phone calls and e-mails)

• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business

• Continuous improvement of internal processes

• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus

• First experience in the customer care or any other service oriented industry

• Working computer skills required (MS-Office)

• Conscientiousness when dealing with customer-data

• flexibility and ability to work under pressure, capacity for teamwork

• Proactive, good organizational skills and time management

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Language & e-learning courses
• Staff discount
• Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Individual support on mental health & well-being

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

We are looking forward to your expressive application via our career site.