Client Service Advisor - Fluent English & German 1
Our Client Service Advisors will play a keyrolein developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.
The main tasks will be:
-Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service
-Assist clients during e-commerce sales with also the ability of cross/upselling
-Accurately track client details and requests using CRM systems
-Manage directly high-priority and escalated cases as well as relationships with top clients
-Take care of back-office activities for both e-commerce and retail channels
-Understand Moncler clients' needs, experiences and interests in order to improve the client experience
-Serve as ‘Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet clients' expectations
-Perform additional tasks upon request
- Fluency and sophistication inEnglish and German
- Any additional languages (as Spanish, Italian, French…) is considered a real plus
- Previous experience in Retail or in a service and sales-oriented Client Service team in the fashion - luxury industry
- Natural flair for dealing with people, empathy and intuition
- Action-oriented and drive for results, excellent team player
- Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
- Experience with e-commerce back-office activities and/or fraud checks is considered a plus
Moncler was born in 1952 in Monestier-de-Clermont - a small village in the French Alps, with a focus on technical clothing for the mountain. Now an Italian luxury brand, Moncler forms part of the Moncler Group alongside Stone Island, which was acquired in 2021. United by the “beyond fashion, beyond luxury” philosophy, these two Italian brands aim to interpret the evolving cultural codes of the new generations.
Remo Ruffini, Moncler Group Chairman and CEO, took over the company in 2003, when the Moncler brand underwent a process of repositioning and elevation, achieving a more distinctive and exclusive positioning for Moncler.
Over the years, Moncler has merged design with ongoing technological research, combining style with functionality. The three dimensions of the brand are represented by Moncler Collection, dedicated to sophisticated timeless designs; Moncler Genius: a platform for co-creation and creative expression; and Moncler Grenoble: for peak technical performance in the outdoors all year round.
In everything it does, Moncler is driven by the desire to innovate, while remaining true to its heritage, it strives for continuous and uncompromising quality, pursuing challenging new goals with the ambition to respond to the environmental and social challenges the world is facing.
People are at the center of every business decision, from Moncler’s clients to its community of employees, who are the architects of the brand’s past success - and the key to its future growth.
Via Solari 33
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