Operations Associate

Ermenegildo Zegna Group
Palo Alto, California, United States
Closing date
2 Jul 2023

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Job Details

Why Join Us
The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

As an Operations Associate for Zegna - Palo Alto, you will handle all operational duties related to merchandise logistics, particularly incoming and outgoing shipment processing, allocation, and distribution.
Reporting directly to the Store Manager, you will partner with management to ensure stock needs and replenishments are in alignment and in accordance with company standards.

  • Process all merchandise transfer requests between stores and ecommerce.
  • Coordinate and prioritize daily shipments to maximize efficiency.
  • Assist management with daily operations.
  • Ensuring the stockroom is clean and organized
  • Reconciling cash/deposit and credit card terminals.
  • Point of sale/ringing sales and returns.
  • Creating and updating customer profiles while undertaking special CRM projects such as dormant outreach
  • Coordinate and manage the alterations project
  • Purchase of all packing related materials, packaging and general supplies for the store
  • Coordinate with management to pay invoices from vendors
  • Additional projects and administrative support as required.
  • Provide customer assistance on the floor when needed.

  • Associate degree or higher required
  • 2-3 years in a retail back of house environment
  • Ability to lift up to 30-40 pounds
  • Must be deadline and detail oriented
  • Strong customer service, analytical, and organizational skills
  • Strong computer skills


The Ermenegildo Zegna Group is a leading luxury menswear brand and one of the most renowned businesses in Italy. Founded in 1910 in Trivero, in the Biella Alps, by the young entrepreneur Ermenegildo, whose vision was to ethically create the world’s finest textiles through innovation and the sourcing of the noblest fibers directly from their markets of origin, the company is managed today by the fourth generation of the Zegna family with Gildo Zegna as CEO. Since the late 1980s, the company has implemented a comprehensive strategy of verticalization, creating a global luxury brand which now ranges from fabric to clothing to accessories, and is focused on retailing, pioneering early entry in emerging luxury markets, in addition to being the first luxury brand to open a monobrand store in China in 1991. In 2000 The Group established Fondazione Zegna, of which Anna Zegna is President, to manage the philanthropic activities of the Zegna family in support of organizations that work to improve society and the environment. In 2012 a new Ermenegildo Zegna project was launched worldwide: ZegnArt, an independent commitment focused on international collaboration in the field of visual arts and in February 2014, the Group announced the Ermenegildo Zegna Founder’s Scholarship, a 25-year project named for its founder with an annual investment in education of €1 million. In July 2014, to reach higher standards in its production, the Group acquired the majority share of the Achill wool farm, an Australian property located in the New South Wales region, where Merino sheep are bred. The purchase represents a decisive step for the Zegna company, reconfirming its longstanding support of the wool industry and completing its verticalization strategy.

Find Us
Via Savona 56/A Milano

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