Customer Advisor (m/f/d) | temporary

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future at HUGO BOSS!

For our international Customer Service Team /Customer Care Team based in Metzingen, we are looking for temporary full-time support for the high season starting in April for the duration of 3-8 months.

What you can expect:

• Support and advice for our European end customers (online and retail) by telephone and e-mail (inbound)
• Independently and on your own responsibility answering many different requests of our customers with a view to highest customer satisfaction
• Processing the enquiries of our Marketplace Partners
• Working in shifts (alternating early and late shifts Monday-Saturday between 7:00 - 20:00)

Your profile:

• Ideally first work experience in customer service, customer care or as a call center agent
• Strong customer orientation and communication skills
• Very good language skills in German or English, another european language is a plus
• Technical affinity and good knowledge of common hardware and software (MS Windows, MS Office, MS Teams, Outlook, Browser)
• Structured way of working, solution-oriented thinking as well as prioritisation and coordination skills
• Intercultural competencies and strong teamwork skills
• Willingness to work shifts

#LI-SP1

Your benefits:

• Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
• Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
• Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
• As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.