Cross Functional Operations Specialist - Near Amsterdam Airport(Netherlands) Service Center

Tiffany Employee Culture

Tiffany & Co. ...the name instils images of true love, romance, and The Blue Box. It is a symbol of excellence. For 186 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewellery sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees, and their peers. In turn, Tiffany believes its people are its greatest asset and works every day to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only… Tiffany.

Position Overview and Key responsibilities:

The Cross-Functional Service Center Specialist (CFSCS)

• has daily varying responsibilities to cover the operational processing of orders, communicate with our internal clients and provide machine engraving, embossing services, watch battery and bead stringing services.
• is responsible for accurately processing and updating service orders that are received in the department.
• ensures that daily service levels are met, as well as provides management with frequent updates for all assigned service orders.
• prepares these orders to be completed by our craftspeople, while continuously ensuring security of the merchandise for each assigned service order.
• will also act as a liaison for all internal clients, fielding servicing questions from our retail teams and client care centers.
• manages the Service Center parts inventory, ordering parts as needed from the US Tiffany Service Center, performing cycles counts as required by accounting practices, and identifying and resolving inventory issues.
• will perform quality checks on completed servicing orders and assist in the packaging and returning of completed orders.

The Cross-Functional Service Center Specialist (CFSCS) :

• Physically and systematically processes and updates service orders ensuring orders are meeting service delivery standards. Processing includes at various times, but it not limited to, order logging, prioritization, and communication, providing quotes, supplying materials, washout, quality assurance, and preparing of shipments.

50%

• Manages parts inventory, including cycle counts and parts ordering, while ensuring accuracy.
• Works with management to identify and resolve inventory issues.

10%

• Contributes to the completion of COM and stock repair orders by completing technical processes requiring the use of certain equipment, specifically machine engraving, embossing services, watch battery and bead stringing services, ensuring orders are completed to company servicing and quality standards.
• Reports order issues and equipment needed to management in a timely manner.

20%

• will act as a liaison to the craftspeople by troubleshooting service issues and assisting in the response to internal client inquiries within the established time frames.

10%

• will also partner and assist management with projects when necessary.

10%

Required Qualifications/Primary Job Requirements

Must have :

• High School diploma or equivalent
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, especially Outlook and Excel
• 2 years experience in an administrative business or technical environment

Nice-to-have :

• Undergraduate degree
• Experience in machine engraving and/or embossing or related field preferred.
• Familiarity with graphic programs a plus.
• Inventory management knowledge a plus
• Graduate Gemologist preferred

Full-time position

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