Jeweler - Near Amsterdam Airport (Netherlands)

Position overview:

The Tiffany Service Center Jeweler:

• performs a variety of technical and operational duties in regards to repairs and alterations for new and customer owned jewelry in its market.
• works with all precious metals, including platinum, gold and silver as well as other specialty materials.
• is expected to perform services using standard jewelry techniques including soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, etc.
• possesses a deep knowledge of jewelry materials including metal assay and gemstone identification and sensitivity.
• understands workshop safety and ensures risks are minimized.
• will provide basic watch services of battery and strap changes and bracelet lengthenings and shortenings.
• will also provide machine engraving and embossing services.

Key Accountabilities

• Perform servicing on all orders according to Tiffany & Co. standards.
• Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix.
• Productivity - Meet or exceed established productivity standards based on work mix and role.
• Organization - Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures.

Knowledge and development :

• Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
• Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
• Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support:
• Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
• Occupational health and safety:
• Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
• Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses", to management
• Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure.

Required Qualifications :

• High school diploma or equivalent
• Minimum 2 years of experience
• Soldering experience
• Laser welding experience
• Diamond setting experience
• Flexible work schedule and ability to work overtime as needed
• Strong attention to detail
• Client service orientation
• Fluent English language skills - Reading, Writing, Verbal
• Ability to shift tasks quickly to meet daily business needs
• Strong initiative and the ability to work without constant direction
• Excellent organizational abilities to manage and prioritize multiple tasks
• Demonstrated ability to identify and provide resolution for areas of improvement
• Ability to inspire trust, fairness, integrity, and professionalism with staff members as well as management
• Ability to work with cross functional teams.
• Detail oriented ability to communicate effectively with different levels of management
• Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment

Preferred Qualifications

• Degree from jewelry technical/design program
• Completion of Graduate Gemology degree or completion of course
• Tiffany & Co. product knowledge
• Watch knowledge
• Embossing and/or machine engraving experience
• Inventory management experience
• Experience with Microsoft Teams
• Engineering ability
• Fabrication experience
• Assembly experience

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