Training Coordinator - Night Shift

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

DESCRIPTION

The Training Coordinator is responsible for partnering with the Training Supervisor in the overall delivery of training in the Fulfillment Center.

• Serving as a mentor, in partnership with departmental trainers, to newly hired associates through their training period.
• Facilitating classroom training for all warehouse functions as needed.
• Conducting departmental observations to ensure that correct procedures and processes are followed.
• Collaborating with the supervisor to ensure that training materials, classes, and methods are updated.
• Communicating with Business Units to create awareness of training opportunities.
• Assisting and supporting supervisor, manager, and director on special projects or reports as needed.
• Monitoring and analyzing turnover in warehouse departments; recommending training or processing improvements to enhance associate retention.
• Other tasks as required to meet team goals.

Key Performance Elements

• Provide training and constructive feedback effectively and professionally.
• Accurately provide and follow directions, both written and verbal.
• Remain professional, fair, and consistent in interacting with the NM team.
• Actively support team concepts and effectively communicate with team members at all levels.
• Focus and remain on task in a fast-paced environment; multitask with ease.
• Maintain a high level of safety awareness and provide safety feedback.
• Remain flexible to work overtime, as scheduled.
• Meet NM physical requirements of standing, bending and lifting, etc.
• Give attention to detail.

Requirements:

• Intermediate knowledge of MS Office Suite programs and email; knowledge of Manhattan Warehouse Management System is helpful.
• Strong facilitating and presentation skills
• Previous training or mentoring experience is a plus.
• Ability to analyze data for trends and make recommendations for improvement.
• Excellent, timely, and professional interpersonal communication skills.

Essential Physical Requirements

• Lifting Objects weighing up to 25 lbs from the floor to the overhead level.
• Lift objects weighing up to 45 lbs from the floor to the waist.
• Continuous/frequent walking or standing for long periods of time.
• Continuous/frequent pushing or pulling heavy carts - up to 50 lbs.