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Senior Style Advisor

London (Central), London (Greater)
Closing date
16 Jun 2023

View more

Coordinator / Executive
Contract Type
Full Time

Job Details

Job Title: Senior Style Advisor

Reporting to: Brook Street Store Manager

Location: ME+EM Brook Street Store

Contract Type: Full time, 35 hours per week​


ME+EM Culture

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and aren't afraid to take risks. Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding. 

Our office and stores are always busy and fast-paced, but we work just as hard to make sure it’s fun, with monthly socials, activities and bi-annual parties. We pride ourselves on being approachable and supportive, and we make sure that everyone has a voice with employee-led committees and quarterly town hall meetings, and that everyone’s hard work is rewarded. Our values lie at the core of who we are as a business, how we operate and what we strive to be for our employees. We pride ourselves on being a Family, Fearless, Focused and Fashionable.

It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.  


About the Role: 

The ME+EM Senior Style Advisor is a key holder. You responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns. 


Your Responsibilities:

  • ​A leader to the Style Advisor ​Provide the best experience through speed and accuracy.
  • Exemplary behaviour in time keeping, shop floor etiquette and customer relations.
  • Expert in product availability instore and online.
  • Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
  • Promoting ‘one business’ mindset.
  • Build organic, loyal and long-lasting relationships with customers.
  • Carryout personal styling sessions with confidence. ​
  • Exceptional confidence with styling, outfit building and recommendations.  
  • Influence others with your knowledge.
  • Promote best practice processes.
  • Offer solutions to customer complaints or escalate if necessary to the management team.
  • Be confident with till functions and able to support others. ​
  • Process transactions, refunds and telephone orders confidentially.   
  • Embrace change and support the roll out of new systems.
  • Understanding the importance of data collection and ensuring GDPR is adhered to. ​High level of telephone etiquette.  
  • Maintaining store visual merchandising standards.
  • Replenishing stock and keeping the shop floor clean and tidy. ​
  • Assist with deliveries & stock recalls.  
  • Being responsible for own H&S and ensuring H&S processes are followed in store.

Skills and Experience:

  • Candidates with 2 years experience in a customer facing role is preferred.
  • Highly organised
  • Has a desire to develop management skills
  • Team player and strong communication skills both verbal and written  

Employee Benefits:

  • 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday 
  • Discretionary annual bonus scheme
  • Generous Staff Discount of up to 70% off and Sample Sales
  • Generous Friends and Family Discount Company
  • Pension Scheme 
  • Employee Assisted Program (EAP) offering annual health checks, financial wellbeing support and physical and mental wellbeing services
  • Length of Service Awards
  • Employee referral incentive
  • Monthly social and wellbeing events, annual summer and Christmas parties
  • Mental Health Awareness and First Aid Training
  • Cycle to work scheme
  • Volunteer Day
  • Tech scheme with Curry's PC world
  • Annual Eye Care Voucher for a free eye test and money off glasses frames with Specsavers
  • Real Living Wage Employer
  • Enhanced maternity and paternity package after 2 years of service ​

We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply.

When uploading your CV, please do not include any symbols in the name, otherwise the system will not accept your application.​

Please email should you require any adjustments needed to take part in this recruitment process

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.



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Learn more about this company

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