eCommerce Coordinator

Key responsibilities include but are not limited to: 

• Supporting the eCommerce Manager with executing the eCommerce strategy and ensuring the department are meeting KPIs.  
• Supporting with the day-to-day management of the Junior eCommerce Coordinator.
• Assisting with the production of all trade documents for Senior Management on a weekly basis, generating reports using Google Analytics.
• Supporting with all product and lookbook launches and content updates across our global eCommerce channels in-line with our content calendar.  Ensuring all assets are delivered, uploaded and optimised. 
• Supporting with merchandising the website according to trade, stock levels, time in season, launch dates and the company critical path. 
• Assisting with the day-to-day running of the websites including updating information and maintaining the optimisation of the brand’s eCommerce platform.
• Responsible for site maintenance and hygiene; regularly checking copy, testing links and raising tickets with our external agency for any site fixes. 
• Attending in-house product training and supporting eCommerce Manager with writing product descriptions for each seasonal collection.
• Coordinating brand sign-off between the various departments with regards to visual assets and ensuring assets are received in a timely manner, in line with the critical path.
• Ensuring all onsite content is up to date, including but not limited to blog posts, product imagery, homepage assets, Facebook and Pinterest albums etc.
• Generating, testing and updating all promotional codes. 
• Working closely with the Customer Care team and assisting with any customer issues where required. 
• Keeping up to date with eCommerce trends and user journey to constantly provide ideas to optimise customer experience.
• Completing weekly site walks and making recommendations for improvement to onsite journey. 
• Working closely with our external agency and website developers to ensure smooth running of the website. 
• Supporting with the generation of weekly reports using Google Analytics and preparing results to share with Management.
• Undertaking all diary management for the eCommerce team.
• Supporting with all administration for the eCommerce team.

IDEAL CANDIDATE

• Must have previous experience working within an office environment.
• A strong understanding of all key digital channels and their importance to a fashion business.
• Previous use of Shopify Plus, Klaviyo and Google Analytics would be advantageous but not essential. 
• Sound analytical skills.
• Highly organized and responsible, with the ability to multi-task and work effectively and calmly under pressure.
• Ability to work on own initiative and prioritise workload.
• Excellent written and verbal communication skills and attention to detail.
• Commercially minded, digitally savvy.
• Friendly and personable, with a can-do and consistent attitude.
• Comfortable using an Apple Mac computer.