Credit Marketing Analyst

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

Neiman Marcus Group is seeking a Credit Marketing Analyst to join our team. A candidate with strong customer service and excellent written and verbal skills that can effectively manage multiple priorities.

As a member of the Credit Operations Team, the Credit Marketing Analyst will be primarily responsible for gathering data and supporting our MVC (Most Valuable Customer) marketing data, while meeting or exceeding monthly high-volume statistical goals. This position plays an active role in various other duties such as research and analysis of customer shopping history to resolve exception requests, benefit reward requests, and Neiman Marcus or Bergdorf Goodman account inquiries.

What You'll Do

• · Gather data, create and load MVC requests forms into SharePoint Database
• · Manage thousands of requests supporting 38 stores
• · Maintain and update MVC reporting matrix daily, pulling weekly reporting on department progress
• · Load Customer preferences and suppressions requests into SharePoint Database
• · Provide month to month reporting analysis on overall customer preferences and suppression completions
• · Research and respond to escalated customer/store inquiries
• · Coordinate with management to identify departmental training and/or efficiency opportunities
• · Support additional administration and reporting ad hoc responsibilities

What You Bring

· 2-3 years of Customer Service experience

· Ability to conduct in-depth data analysis using all available resources and systems

· Experience building reporting, dashboard skills are preferred

· Exceptional written and oral communication abilities

· Must be proficient in Microsoft Office

· Must be able to multitask and toggle between 5 different platforms

Inclusive Benefits

• Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children
  

• Flexible Spending Account for eligible medical and dependent (day care) expenses
  
• Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
  
• 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
  
• Paid Time Off, including 6 paid holidays, 1 week in first year and then 2 weeks of vacation, 7 sick days, and 2 personal days per full year of service
  
• Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available
  
• Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities
  
• NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
  
• NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG's All Heart Program
  
• Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG's Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
  
• NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving
  

About Us

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic self is encouraged.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com .