Facility Manager - EMEA

Ermenegildo Zegna Group
Milano, Lombardia, Italy
Closing date
2 Jul 2023

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Full Time

Job Details


The EMEA Retail Facilities Manager will join the Store Planning team and will be responsible for the well performance of the facilities and the maintenance services of the EMEA stores region.

  • Support the budgeting process according to the store needs and the planned activities
  • Track all the costs for the periodical reporting
  • Schedule periodical stores inspections to determine the maintenance works needed
  • Define the standard of the maintenance services and manage maintenance contracts, materials procurement, and the relationships with suppliers
  • Set and manage periodical tenders for the maintenance services
  • Be the key point of contact of the stores and internal stakeholders for all type of maintenance and improvement operations
  • Coordinate with vendors, consultants and internal stakeholders planned or extraordinary maintenances works preventing breakdowns of systems and/or inconveniences to sales activities
  • Manage projects related to the replacement or upgrade of technical systems
  • Use an effective process to track the maintenance requests ensuring that the works are performed in an effective and timely manner
  • Check the quotations, manage the purchase orders and payments process
  • Perform regular checks to ensure the maintenance activities are run in accordance with defined standards and contractual agreements monitoring the vendors' KPI
  • Be the main contact of landlords for the technical issues and requirements

  • Luxury sensitivity
  • Project Management
  • Problem solving
  • High flexibility and reactivity
  • Availability to work also at night and in the weekends when required
  • Good communication skills
  • Autonomy
  • At least 5/7 years of experience in similar roles, preferably in Luxury Retail Industry or Luxury Hospitality, in EMEA region
  • University Degree (Architecture / Engineering)
  • Fluent English and Italian
  • Availability to attend business trips


The Ermenegildo Zegna Group is a leading luxury menswear brand and one of the most renowned businesses in Italy. Founded in 1910 in Trivero, in the Biella Alps, by the young entrepreneur Ermenegildo, whose vision was to ethically create the world’s finest textiles through innovation and the sourcing of the noblest fibers directly from their markets of origin, the company is managed today by the fourth generation of the Zegna family with Gildo Zegna as CEO. Since the late 1980s, the company has implemented a comprehensive strategy of verticalization, creating a global luxury brand which now ranges from fabric to clothing to accessories, and is focused on retailing, pioneering early entry in emerging luxury markets, in addition to being the first luxury brand to open a monobrand store in China in 1991. In 2000 The Group established Fondazione Zegna, of which Anna Zegna is President, to manage the philanthropic activities of the Zegna family in support of organizations that work to improve society and the environment. In 2012 a new Ermenegildo Zegna project was launched worldwide: ZegnArt, an independent commitment focused on international collaboration in the field of visual arts and in February 2014, the Group announced the Ermenegildo Zegna Founder’s Scholarship, a 25-year project named for its founder with an annual investment in education of €1 million. In July 2014, to reach higher standards in its production, the Group acquired the majority share of the Achill wool farm, an Australian property located in the New South Wales region, where Merino sheep are bred. The purchase represents a decisive step for the Zegna company, reconfirming its longstanding support of the wool industry and completing its verticalization strategy.

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