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Facility Manager - EMEA

Employer
Ermenegildo Zegna Group
Location
Milano, Lombardia, Italy
Closing date
30 Aug 2023

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Function
Operations
Level
Manager
Hours
Full Time

Job Details

BASIC PURPOSE OF THE JOB

The EMEA Retail Facilities Manager will join the Store Planning team and will be responsible for the well performance of the facilities and the maintenance services of the EMEA stores region.

MAIN RESPONSIBILITIES
  • Support the budgeting process according to the store needs and the planned activities
  • Track all the costs for the periodical reporting
  • Schedule periodical stores inspections to determine the maintenance works needed
  • Define the standard of the maintenance services and manage maintenance contracts, materials procurement, and the relationships with suppliers
  • Set and manage periodical tenders for the maintenance services
  • Be the key point of contact of the stores and internal stakeholders for all type of maintenance and improvement operations
  • Coordinate with vendors, consultants and internal stakeholders planned or extraordinary maintenances works preventing breakdowns of systems and/or inconveniences to sales activities
  • Manage projects related to the replacement or upgrade of technical systems
  • Use an effective process to track the maintenance requests ensuring that the works are performed in an effective and timely manner
  • Check the quotations, manage the purchase orders and payments process
  • Perform regular checks to ensure the maintenance activities are run in accordance with defined standards and contractual agreements monitoring the vendors' KPI
  • Be the main contact of landlords for the technical issues and requirements

BACKGROUND AND PRINCIPAL SKILLS REQUIRED
  • Luxury sensitivity
  • Project Management
  • Problem solving
  • High flexibility and reactivity
  • Availability to work also at night and in the weekends when required
  • Good communication skills
  • Autonomy
  • At least 5/7 years of experience in similar roles, preferably in Luxury Retail Industry or Luxury Hospitality, in EMEA region
  • University Degree (Architecture / Engineering)
  • Fluent English and Italian
  • Availability to attend business trips

Company

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