(Senior) Regional Manager, South China

JOB SUMMARY

The Regional Manager is responsible for overseeing the operations of stores in the defined region. This position is required to lead the city managers & store managers to drive store sales and productivity while creating outstanding customer shopping experience. He/she is also responsible to set, enforce and monitor the uniformity of operational procedures across the region for the fast growing business.

JOB DESCRIPTION

KEY RESPONSIBILITIES

Leadership & People Management

• Lead City Managers & Store Managers to take proactive steps to continuously improve individual productivity
• Set clearly goals and objectives on both qualitative and quantitative
• Develop action plan towards defined goals
• Display a strong commitment to self-development and growth

Create the Customer Experience

• Create an environment and a team that consistently delivers an excellent customer experiences

• Create, model and manage a highly productive selling environment by providing consistent training and coaching

• Enable the team to develop and maintain productive customer relationships

Represent the Brand

• Oversee the development of clientele

• Take ownership for maintaining the Tory Burch aesthetic across all touch points

• Generate new ideas and apply an entrepreneurial spirit to help building & continuously improve the business

Operational Excellence

• Oversee the operation of stores; improve operations standards and to maintain consistency across the stores
• Monitor accurate stock levels and appropriate product mix by monitoring inventory and cooperating with other stores and buying team
• Partner with Regional Training team in creating and executing retail training initiatives
• Driving operational improvements (KPI, daily operation & HR management)
• Coordinate ad hoc assignments and projects as required; collaborate with various functional departments in new store opening projects

Drive the Business & Deliver Results

• Lead stores managers to achieve and exceed monthly, quarterly, yearly sales plan and target
• Improve/maintain strong store P&L
• Maintain keen awareness of competitor movements and activities
• Establish strong relationship with shopping malls and initiate impactful retail marketing activities to drive business with the support of Marcom
• Communicate with VP of retail on relevant store issues, participate in sales projection and analysis

DESIRED ATTRIBUTES

• Adaptable - Change before you have to
  • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
• Entrepreneurial Spirit - Own it
  • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
• Collaborative - No "I" in Tory
  • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
• Client & Brand Focus - Put yourself in Tory's shoes
  • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
• Live the Values - Being "Buddy"
  • Keeps the "Buddy Values" alive (Honesty, Kindness, Passion, Humility, Integrity, Compassion, Excellence and Humor) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
• Functional Expertise - Know Your Stuff
  • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
• FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
  • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
• FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
• Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com .