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Area Manager, Concessions (Temporary Cover)

Toronto, Canada
Closing date
18 Jun 2023

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Job Details

The Concessions Area Manager Temporary Cover w ill lead portfolio of concessions stores across the U.S. & Canada to deliver highest potential in sales generation and productivity by driving client development & retention, best in class in-store experience, in-store visual merchandising execution, and operational efficiency and optimization. The area manager will provide high touch leadership and development to store managers and build and maintain rich relationships with key concessions business partners in order to expand local reach, increase brand awareness and fuel year-round luxury positioning within department stores.

  • Accountable to drive consistent, high performance across Moncler key pillars, and ensure consistency between concession stores as measured by performance results
  • Drive profitable sales through effective business analysis; identifying opportunities in portfolio of stores and develop action plans to deliver desired results
  • Develop and drive strategies surrounding merchandise sell through, CRM catered to the concession environment, operational efficiencies & in maximizing department store relationships
  • Collaborate with business partners in the following areas of the business: Human Resources, Operations, Visual Merchandising, Buying, Training & Marketing to make appropriate business decisions and ensure execution of deliverables
  • Foster and maintain an inclusive and collaborative work environment
  • Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business
  • Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies. Identify and solve problems with sustainable solutions
  • Build a high performing team and develop a strong talent pipeline. Attract, hire, and retain the best talent to meet short- and long-term Company goals
  • Develop individual capabilities via clear expectations, performance conversations, recognition and accountability. Address performance issues that affect profitability in order of priority
  • Responsible to consistently and effectively communicate the company objectives to concession management teams through organized and scheduled weekly conference calls, one to one touch-bases and email communications to guide and develop store managers
  • Ensures the Client Journey is effective and translates to multi-level locations within department stores
  • Laisse between Concessions Partners and HQ to ensure Concessions are optimally operating
  • Nurture relationships with Concessions partners to action product knowledge seminars, provide customized collateral and assets to enhance cross sales, partner in CRM and VIC experiences, & Brand exposure within department store
  • Develop and maintain strategic partnerships with personal shoppers to increase reach and increase profitability within concession locations
  • Develop, scale and enforce operational alignment and cohesive best practices
  • Ensure staffing optimization within budgeted hours and approved head count/FTE

  • Bachelor's Degree
  • 5+ years Concessions (Sales) and multi-unit leadership experience, with proven track record of leading teams and managing operational efficiencies
  • Experience building relationships with key Department Store partners, along with an appreciation for the targeted market
  • Familiarity with US and Canadian Holt Renfrew and Bloomingdales business models
  • Possesses strong analytical skills with proficient use of Excel, Power Point, CRM and Social Media platforms
  • Self-starter with ability to organize and manage workload and work independently
  • Travel minimum 2 months per year (International and Domestic)
  • Able to work in a temporary or contract role.


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