Wholesale Operations & Customer Service Specialist

PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels.
PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company. Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein. Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth.
As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business. At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages.
Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business

MISSION
The Wholesale Operations & Customer Service will receive and process customer orders, inquiries, and complaints covering items or products ordered in the respective area. Proactively maintain an ongoing relationship with key customers and sales staff, to ensuring the greatest client satisfaction and lead the after-sale service to the excellence.

KEY RESPONSIBILITIES
• Maintenance of Customers' Master data
• Manage efficiently Customers' purchase orders
• Verify the adherence of actual returns and markdowns with the agreements in place
• Record (as applicable) orders and process inquiries received by mail, telephone, and/or through personal customer contact
• Provide pricing information, availability, and schedule information within established guidelines
• Track order activity, and alert appropriate staff of any potential delivery problems.
• Ensure troubleshooting in case of issues with the delivery, through a coordination with the functions involved
• Research and obtain resolution of a variety of customer complaints and issues
• Serve as communication link between customers and sales staff to assure responsiveness
• Manage and review on a weekly basis the shipping reports to the Sales Team of the assigned area

ABOUT YOU
• Previous experience in a similar role (min 1 year)
• Self-controlled with a good communication attitude to communicate effectively across the organization
• Fluent in English (both written and spoken)
• Good command of Excel and SAP (ideal)