Operations Assistant (Brands Team)

You know NEXT, but did you know we're a FTSE-100 retail company employing over 40,000 people across the UK and Ireland? We're the UK's 2nd largest fashion and Home retailer and for Kidswear we're the market leader. At the last count we have over 550 stores, sell over 750 brands online and it's now possible to buy on-line from over 120 countries around the world! So we've gone global and not only that; we are now leveraging our expertise, amazing platform & infrastructure to well known brands via our Total Platform solution.

Our people are our most important asset which is why we put a lot of time and effort into training and making sure our employees are engaged, challenged and happy in their roles.

The Role...

Reporting to the Label Operations Manager (Imagery), you will be responsible for managing the intake and processing of all images through our upload system from new and existing brands. Working closely with the wider operations team, and buying and merchandising teams, you will help them guide our brands through our processes and ensure all images meet our specifications.

As part of the role, you will lead the relationship with our service provider in India to ensure that tasks are completed in a timely and efficient manner. It's important that the correct images are uploaded quickly to ensure that items go live as soon as the stock is available and showcase the product effectively to our customers.

Responsibilities...

• Plan for and lead the intake of images from our brands for all new product launches
• Manage the resolution of issues with images provided by our brands
• Management of relationship with our service provider in India to ensure an efficient, productive & collaborative working relationship is maintained for both parties
• Identify and recommend opportunities to improve internal and external business processes and support efficiencies cross functionally
• Understand and develop information on requirements, volumes and service levels to recognise and react to trends and manage peaks
• Build relationships and work cross-functionally with key stakeholders across the business, while both learning and developing how we manage the flow of images and other assets
• Ensure the highest quality of process documentation is produced and maintained for our internal teams and external brands
• Contribute to a culture across the department that puts the needs of our brands and customers at the forefront of everything we do
• Carry out regular reviews and performance development plans with direct reports
• Shares business knowledge quickly to ensure the team are able to be fully effective and understand priorities to be achieved and encourage an environment of trust and openness
• Manage meetings and external reviews, also deputising for the Label Operations Manager (Imagery) when required

Projects, Challenges and Additional Accountabilities

You will be involved in key projects integral to the growth of our Label department where you need to lead from inception to completion. An example will be designing, implementing and improving a workflow for adding extra images online. Being mindful of key website metrics, having a full set of images and improving availability of additional assets (such as videos, customer reviews) is key to optimising the online shopping experience for our website customers.

About you...

• Demonstrates an underlying desire and drive to know more about things, people or processes to make recommendations to improve the ways we work
• Excellent communication skills with the ability to present to a range of audiences
• Possess the ability to present complex processes with clarity, backing up conclusions with logical analysis
• Has excellent negotiating and influencing skills with peers and senior people to win support for positive change
• Ability to think creatively and excellent problem solving skills

About Us
You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!

About some of our Benefits

• 25% off a huge selection of Next, Lipsy & Victoria's Secret products
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Subsidised restaurant, coffee shop and juice bar
• Access a 24/7 digital GP and other free health and wellbeing services
• Free on-site parking