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Deputy Manager Customer Experience and Sales - Clavin Klein Serravalle

Calvin Klein
Serravalle Scrivia, Italy
Closing date
4 Jun 2023

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Full Time

Job Details

PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels.

PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company. Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein. Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth.

As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business. At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages.

Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business.


The ideal candidate, working closer to the Store Manager, has to ensure continuity and maintenance of strategic standards and operational procedures in order to achieve company goals.


  • Responsible of the Customer Experience in Store, assures that all aspects of the selling ceremony are in place and exercised by the team he coordinates
  • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
  • Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ
  • Manages all delicate situations returns, end of season, customer returns, repairs, complaints

  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
  • Coach team to exploit every chance to connect and convert, constantly up-to-date regarding store sales progress
  • Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved
  • Serves as in floor trainer providing the staff continuous feedback on performance
  • Conduct regular 1to1 with the team he coordinates
  • Support the SM in Recruit, motivate, develop and lead a store team
  • Ensure the appropriate onboarding of new hires
  • Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, engaging animation of the store board

  • Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets
  • Omnichannel Sales Service, Ois
  • Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates

  • Ensure continuous progress on performance KPIs as assigned
  • Utilize Company reports to analyze trends and provide the Sm recommendation for action
  • Conduct productive daily meetings to ensure that goals are met

  • University Degree in Economics or related studies
  • At least 5 years' experience in similar role within structured environment
  • Highly developed business acumen
  • Ability to take a 'big picture' view of a situation
  • Good communication and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • High level in local language and in oral as well as written English communication

  • A company culture that fosters development, offering training and learning opportunities through our very own PVH University
  • An international environment which respects diversity, equality, and individuality
  • A super modern approach to Fashion, Omnichannel, we are pioneering the industry
  • An hybrid-working program that empowers our associates to work from everywhere (where applicable)
  • An yearly welfare program, iOS devices, superb Application to enhance collaboration
  • A best in class People's Place inside the Milan Office
  • A fantastic environment where you can fail fast and learn fast


For five decades, CALVIN KLEIN has been a cultural catalyst, creating a legacy of iconic imagery and provocative conversation while retaining its American DNA and youth-inspired designs. Our associates are a group of talented individuals with unique personalities and perspectives. At CALVIN KLEIN, we take risks, embrace differences and strive to make a positive impact on the world. Above all, we care passionately for the brand, our customer and each other. Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, CALVIN KLEIN is one of the world’s largest and most successful designer fashion brands. We are driven by our associates, creating one of the most visionary workforces in fashion. We are proud of who we are, what we do, and the future we are creating. Global retail sales of CALVIN KLEIN products exceeded $8 billion in 2017, and CALVIN KLEIN branded products are distributed in 110+ countries. CALVIN KLEIN employs a worldwide network of over 10,000 associates and operates more than 2,000 free-standing stores globally. Calvin Klein, Inc. was acquired by PVH Corp. in 2003.

Company info
020 589 9888
1013 AP

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