Store Manager (LA)

TOTEME is looking for a Store Manager to join the team in Los Angeles. As Store Manager you will head the store, lead the team and be in charge of sales, targets and clienteling. You will act as an ambassador for TOTEME and be in charge of the overall customer experience at the LA store.

The role

• Deliver superb service to all customers
• Build and maintain long-term relationships
• Support, educate and coach the team on the shop floor
• Recruit and train new staff and oversee their growth
• Create efficient workflows 
• Plan, delegate, action and follow up on daily operational tasks
• Create and maintain staff rotas and schedules
• Plan budgets and expenses with an sustainable and cost-conscious mindset
• Manage in-store events 
• Take lead on visual merchandising
• Be in charge of sales performance and targets
• Manage stock levels, logistics and sell-through
• Implement company procedures and reporting activities
• Develop and execute new store policies and strategies
• Work towards long-term KPIs and business goals 
• Contribute with feedback and insights to the buying team
   

Your profile
 

• A strong team leader with at least 3 years experience from store management
• 5 years experience from working in luxury retail
• Experience from leading a team in LA and/or CA
• Experience from working in an omnichannel environment
• Experience from working in CRM systems
• Experience from back office operations management
• Experience from reporting and creating guidelines

About you

• A strong leader with an interest in people and their growth
• Self-motivated, solution-oriented and hands-on
• Strong organizational and communication skills with the ability to multitask and work under pressure
• Business and results-oriented with a strong commercial drive
• Customer-focused and competent in building strong customer relationships
• A strong visual eye and attention to detail
• Passionate about TOTEME with an understanding of the brand and aesthetic
• Flexible schedule, able to work evenings and weekends
• Fluent in English

The position is based at TOTEME's Melrose store with a September 2023 start.