Assistant Store Manager (LA)

TOTEME is looking for an Assistant Store Manager to join the team in Los Angeles. In this role you will be working at the Mercer store leading the Studio Associates, managing the clientele, driving sales and overseeing the service levels and growth of your team members. You will plan, delegate and support daily operational tasks in the store. 

The role

• Deliver superb service to customers
• Build and maintain long-term customer relationships 
• Support, educate and coach the team on the shop floor to reach sales targets and service levels
• Create efficient workflows 
• Plan, delegate, action and follow up on daily operational tasks in the store
• Create and maintain store staff rotas and schedules to Support Store Manager in maintaining staff schedule
• Manage in-store events 
• Assist in the development and implementation of new policies and strategies for the stores
• Work towards long-term KPIs and business goals
• Generate sales, minimize loss, ensure VM is impeccably maintained
• Motivate and develop support staff on the floor to meet sales goals

Your profile

• A strong team leader with at least 1 years experience from store management
• 3 years experience from working in luxury retail 
• Experience from working in CRM systems
• Experience from back office operations management
• Experience from reporting and creating guidelines

About you

• Self-motivated, solution-oriented and hands-on
• Strong organizational skills and the ability to multitask and work under pressure
• Business and results-oriented with a strong commercial drive
• A strong interest in people and their growth
• Customer-focused and competent in building strong customer relationships
• A strong visual eye and attention to detail
• Passionate about TOTEME with an understanding of the brand and aesthetic
• Flexible schedule, happy to work evenings and weekends
• Fluent in English

The position is based at TOTEME's Melrose store with an immediate start.