Assistant Store Manager (LA)

Pacific Palisades, California
Closing date
24 Jun 2023

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Contract Type
Full Time

Job Details

TOTEME is looking for an Assistant Store Manager to join the team in Los Angeles. In this role you will be working at the Mercer store leading the Studio Associates, managing the clientele, driving sales and overseeing the service levels and growth of your team members. You will plan, delegate and support daily operational tasks in the store. 


The role


  • Deliver superb service to customers
  • Build and maintain long-term customer relationships 
  • Support, educate and coach the team on the shop floor to reach sales targets and service levels
  • Create efficient workflows 
  • Plan, delegate, action and follow up on daily operational tasks in the store
  • Create and maintain store staff rotas and schedules to Support Store Manager in maintaining staff schedule
  • Manage in-store events 
  • Assist in the development and implementation of new policies and strategies for the stores
  • Work towards long-term KPIs and business goals
  • Generate sales, minimize loss, ensure VM is impeccably maintained
  • Motivate and develop support staff on the floor to meet sales goals


Your profile


  • A strong team leader with at least 1 years experience from store management
  • 3 years experience from working in luxury retail 
  • Experience from working in CRM systems
  • Experience from back office operations management
  • Experience from reporting and creating guidelines


About you


  • Self-motivated, solution-oriented and hands-on
  • Strong organizational skills and the ability to multitask and work under pressure
  • Business and results-oriented with a strong commercial drive
  • A strong interest in people and their growth
  • Customer-focused and competent in building strong customer relationships
  • A strong visual eye and attention to detail
  • Passionate about TOTEME with an understanding of the brand and aesthetic
  • Flexible schedule, happy to work evenings and weekends
  • Fluent in English


The position is based at TOTEME's Melrose store with an immediate start. 


Totême makes go-to uniforms, starting with the piece itself and its relevance in our woman's wardrobe. With looks for different occasions, our design revolves around the idea of creating a modern uniform. Distinct shapes and pragmatic styling define each piece, as do Founder Elin Kling's strong point of view. Totême was founded in New York by Elin Kling and Karl Lindman in 2014. From the studio in Stockholm we design ready-to-wear, shoes and accessories, signed Totême.





Find Us
+46 8 20 38 20
Engelbrektsgatan 5

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