China Ecommerce Coordinator

TOTEME is looking for a China Ecommerce Coordinator to join our team in Stockholm full-time. In this role you will be part of the Commercial team and will assist with the day-to-day operations of our Chinese ecommerce channels – Tmall and Wechat MiniProgram. You will report to the China Commercial Manager.

The role

• Work with TOTEME’s Tmall partner (TP) and other partners/agencies in China to manage daily ecommerce operations and drive growth.
• Coordinate and work with internal cross-functions to ensure that collections and campaigns are launched according to the schedule.
• Manage content for Chinese ecommerce channels in close partnership with Marketing and Global ecommerce merchandising team.
• Monitor ecommerce performance daily and conduct timely actions to achieve sales targets.
• Partner with the TP to follow up on and optimize paid marketing key performance indicators (KPIs).
• Assist with ecommerce commercial planning, execution, reporting and analysis.
• Support various ecommerce and omni projects and secure deliverables.
• Carry out administrative tasks including but not limited to ordering packaging assets, following up on payments, and monitoring the shipping process with the Supply Chain team.
• Provide guidance and supporting documents to the Customer Experience team to handle cases and improve service quality.

Your profile

• 1-3 years of experience in ecommerce with a proven track record.
• Knowledge of ecommerce operations/merchandising.
• Good understanding of the ecommerce landscape, trends and consumer behavior in China.
• Experience with Chinese ecommerce platform operations is highly appreciated.
• An understanding of the digital customer journey.
• A university degree in business, ecommerce, or other relevant fields is meriting.

About you

• Self-motivated, responsible and results-oriented.
• A can-do attitude with the ability to work in a fast-paced environment.
• A proactive and creative approach to problem-solving as well as a resilient mindset and attitude.
• Analytical and digital savvy with a data-driven approach.
• Strong communication skills, good time management and attention to detail.
• Fluent in English and Mandarin Chinese (mandatory, verbal and written).

This is a full-time position based at TOTEME's Stockholm with an immediate start.

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