Private Client Associate / Keyholder

The role of Private Clients Associate will include a range of responsibilities including but not limited to:

• Drive Galvan’s unique service offering to existing and new clients
• Clienteling activities – follow brand timelines, must have extremely strong selling skills
• Provide an end-to-end luxury service whilst building client relations with the brand
• Drive incremental revenue to Galvan by bringing new clients to the brand through your database of clients, as well as finding new sources of high quality customer acquisition
• Manage, deliver and flawlessly execute in-store and consignment service offering to all clients – including existing customers in Galvan database
• Track personal sales against targets ensuring KPIs are met - reporting weekly and monthly in a timely and high quality manner whilst providing comprehensive feedback on customer engagement
• Be a positive and professional reflection upon the Galvan brand in all internal and external interaction
• Partner with all Galvan teams to effectively deliver world class client services

Ideal candidate must have:

• Minimum of 4+ years experience in Luxury Retail Client book (relevant to Galvan)
• Extensive customer service skills Sales and customer service orientated
• Be detailed orientated, enthusiastic and a great collaborator
• Highly motivated and self-sufficient - ability to pivot in a changing environment
• Be fashion savvy with impeccable presentation
• Ability to develop, plan and execute strategies to maximise opportunities
• Proficiency in utilising available technology including Shopify, Outlook, Excel and Word
• Ability to work evenings, weekends and holiday schedule