Private Client Associate / Keyholder

London (Central), London (Greater) (GB)
Base salary + commission + benefits
Closing date
26 Jun 2023

View more

Coordinator / Executive
Contract Type
Full Time

Job Details

The role of Private Clients Associate will include a range of responsibilities including but not limited to:

  • Drive Galvan’s unique service offering to existing and new clients
  • Clienteling activities – follow brand timelines, must have extremely strong selling skills
  • Provide an end-to-end luxury service whilst building client relations with the brand
  • Drive incremental revenue to Galvan by bringing new clients to the brand through your database of clients, as well as finding new sources of high quality customer acquisition
  • Manage, deliver and flawlessly execute in-store and consignment service offering to all clients – including existing customers in Galvan database
  • Track personal sales against targets ensuring KPIs are met - reporting weekly and monthly in a timely and high quality manner whilst providing comprehensive feedback on customer engagement
  • Be a positive and professional reflection upon the Galvan brand in all internal and external interaction
  • Partner with all Galvan teams to effectively deliver world class client services

Ideal candidate must have:

  • Minimum of 4+ years experience in Luxury Retail Client book (relevant to Galvan)
  • Extensive customer service skills Sales and customer service orientated
  • Be detailed orientated, enthusiastic and a great collaborator
  • Highly motivated and self-sufficient - ability to pivot in a changing environment
  • Be fashion savvy with impeccable presentation
  • Ability to develop, plan and execute strategies to maximise opportunities
  • Proficiency in utilising available technology including Shopify, Outlook, Excel and Word
  • Ability to work evenings, weekends and holiday schedule


Designed by women for women, Galvan London was launched in 2014 with the mission to fulfill the need for a new kind of occasionwear – clean, cool, and pared down. Currently, Galvan London has expanded into a full ready-to-wear offer, including resort wear, separates and most recently, power knits – that can be worn throughout all the moments of your day. Galvan London’s pieces are created to make you feel empowered for that important meeting, big birthday, wedding, first date or simply to be a trusted wardrobe hero that you can pull out any time to make you look, and feel, incredible from the inside out.

Find Us
8 Clarendon Cross
W11 4AP

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