Director - Retail Performance, Americas

Tiffany & Co.
New York, New York, United States
Closing date
29 Jun 2023

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Create a common mission for retail with simplified, focused and timely KPI's and behaviors that will accelerate growth and performance while delivering the best luxury client experience in the industry.
  • Lead the Americas retail performance teams in formulating strategies and behaviors that drive sales and client experience though retail math and key retail metrics (Sales, $10k, $250k, appointments, conversion, NPS and Mystery Shopping).
  • Drive client development behaviors in the network influenced by the data and opportunities identified by the Client Analytics and Insights team Also define clear client objectives with the RPLD's by market based on current trends and targets identified by the Client Analytics and Insights team.
  • Partner with the Learning team to implement specific action plans to reinforce behaviors in selling and clienteling. Also partner with Learning team to analyze Voice of Client and Mystery shopping results for opportunities to teach/reinforce needed behaviors identified in the results from both of these programs.
  • Identify and recommend incentive programs to reinforce behaviors or product that the region is focusing on or to increase market share in.
  • Lead internal retail communication strategy within the Americas. Partner closely with various New York office teams including communication, store operations, ecommerce, and merchandising to ensure cohesion to the overall client experience in store and deliver a cohesive communication message on a weekly basis.
  • Lead workforce planning strategy by ensuring market down to store level is rostering using match to traffic data to optimize conversion.
  • Review weekly and monthly performance KPIs with Retail Leadership to identify needs for additional learning opportunities along with business deep dives based on sales and KPI performance.
  • Review market and key business indicators within each region to identify opportunities and suggest action points to implement with the intent to implement best practices across the network.
  • Lead the road map planning of the Americas Retail Excellence strategy annually, seasonally, and quarterly.

  • Ability to influence and drive strategy at Zone and Market Level
  • Proven experience coaching and developing field teams to drive sales results.
  • 10+ years of retail experience
  • Self-motivator with a strong drive for achievement
  • Consulting background a plus
  • Proven experience monitoring, tracking and reporting KPIs to fuel sales results.
  • Strong communication and analytical skills
  • Ability to work with cross-functional teams and to collaborate on simultaneous projects.
  • Position based in the New York Head Office and in office 4-5 days a week.
  • Traveling involved up to 30%

The hiring range for this position ranges from $159,120-224,640. The rate of pay offered will be dependent upon candidates' relevant skills and experience. Management is also eligible for bonus.

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