Client Advisor

Job Purpose: 

Build relationships with customers and maximize sales opportunity, while maintaining store in terms of image, product and operations, and delivering the J.W. Anderson customer experience.  

Responsabilities: 

Sales:

o  Achieve individual objectives and contribute to the achievement of store objectives.

o  Strive to always increase brand and product knowledge.

o  Master selling skills to satisfy customer needs.

o  Take action to maximize the sales opportunity on all categories. 

Client Management:

o  Provide outstanding one to one customer service to all clients

o  Build and maintain loyal clients by being proactive in customer data collection & Management.

o  Act as brand ambassador to build relationships with new customers and VIP clientele.

o  Deliver the ultimate J.W. ANDERSON experience to increase customer loyalty.

o  Solve customer complaints in a professional and positive manner, always offering follow up.  

CRM:

o  Capture customer data all the time.

o  Proactively take possible actions to maintain a long term relationship with customers.

o  Participate in the organization of In-store & Promotional events 

Operations:

o  Ensure the stock and the back of house are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).

o  Remains in compliance with operational and company policies and procedures.

o  Ensures store presentation and visual merchandising standards are maintained according to company directives