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Deputy Manager Customer Experience and Sales - Tommy Hilfiger Palmanova

Tommy Hilfiger
Aiello del Friuli, Italy
Closing date
11 Jun 2023

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Full Time

Job Details

PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels.

PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company. Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein. Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth.

As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business. At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages.

Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business.


The Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching and sharing feedbacks


  • Responsible of the Customer Experience in Store, assures that all aspects of the selling ceremony are in place and exercised by the team he coordinates
  • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
  • Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ
  • Manages all delicate situations returns, end of season, customer returns, repairs, complaints

  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
  • Coach team to exploit every chance to connect and convert, constantly up-to-date regarding store sales progress
  • Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved
  • Serves as in floor trainer providing the staff continuous feedback on performance
  • Conduct regular 1to1 with the team he coordinates
  • Support the SM in Recruit, motivate, develop and lead a store team
  • Ensure the appropriate onboarding of new hires
  • Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, engaging animation of the store board

  • Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets
  • Omnichannel Sales Service, Ois
  • Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates

  • Ensure continuous progress on performance KPIs as assigned
  • Utilize Company reports to analyze trends and provide the Sm recommendation for action
  • Conduct productive daily meetings to ensure that goals are met

  • University Degree in Economics or related studies
  • At least 5 years' experience in similar role within structured environment
  • Highly developed business acumen
  • Ability to take a 'big picture' view of a situation
  • Good communication and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • High level in local language and in oral as well as written English communication

  • A company culture that fosters development, offering training and learning opportunities through our very own PVH University
  • An international environment which respects diversity, equality, and individuality
  • A super modern approach to Fashion, Omnichannel, we are pioneering the industry
  • An hybrid-working program that empowers our associates to work from everywhere (where applicable)
  • An yearly welfare program, iOS devices, superb Application to enhance collaboration
  • A best in class People's Place inside the Milan Office
  • A fantastic environment where you can fail fast and learn fast


TOMMY HILFIGER is one of the world’s leading designer lifestyle brands and is internationally recognized for celebrating the essence of classic American cool style, featuring preppy with a twist designs. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, TommyXGigi, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. TOMMY HILFIGER, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 15,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 1,800 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $7.4 billion in 2017.

Company info
Stadhouderskade 6 Amsterdam
1054 ES

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